Saad Shamsi
Plano,TX
Summary
Dynamic Pharmacy Manager with extensive experience at chain retail pharmacy setting, excelling in training and mentoring staff while ensuring regulatory compliance. Proven track record in immunizations and patient counseling, enhancing community health. Skilled in inventory control and workflow optimization, fostering a safe and efficient pharmacy environment. Committed to delivering exceptional patient care.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Pharmacy Manager
CVS Health
01.2021 - Current
- Vaccinated over 1000 patients during peak flu season to provide immunity against influenza, pneumonia, and other diseases as well as promoted vaccines for local the community to keep them safe and healthy.
- Recommended OTC devices or medication options to help mitigate individual symptoms for both adults and parents of children.
- Trained pharmacy interns and newly hired pharmacy technicians where ensuring safety was always given priority and routines were kept in check.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Followed company policies and procedures as well as state board of pharmacy and DEA laws and regulations, while educating staff on them and ensuring they follow them as well.
- Collaborated with store manager to maintain daily operations.
- Communicated with patients, ensuring that medical information was kept private.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Closely monitored pharmacy workflow and metrics daily to ensure smooth and safe work place and improve on any areas where there were opportunities.
Pharmacist
America First Pharmacies
09.2018 - 12.2020
- Educated patients about possible drug interactions and gave special administration instructions.
- Achieved and maintained top customer satisfaction and retention by forming productive relationships with patients.
- Educated patients on proper medication use.
- Managed drug and supply inventories.
- Reconstituted oral liquids.
- Advised patients on medication side effects and contraindications and explained proper administration.
Pharmacy Manager
Walgreens
08.2016 - 08.2018
- Ensured compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Recruited, hired and trained technicians, providing direct supervision, development and continuing education to employees.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Pharmacy Technician/Intern
Walgreens
02.2008 - 07.2016
- Restocked automated medication dispensing equipment.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Reviewed and verified customer information and insurance provider information.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Supervised three to six pharmacy technicians and coordinated day-to-day assignments.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Education
Doctor of Pharmacy - Pharmacy
Harding University
Searcy, AR06-2016
Skills
- Training and mentoring
- Drug utilization review
- Pharmacy operations management
- Insurance billing
- Inventory control
- Immunizations
- Quality assurance controls
- Workflow optimization
- Policy enforcement
- Drug safety
- Regulatory compliance
- Patient counseling
- Patient safety
- Medication dispensing
Accomplishments
- Achieved annual customer net promoter score by consistently focusing on excellent service.
- Supervised team of 8-12 staff members, including staff pharmacists, interns, and technicians.
- Achieved seasonal immunization goals through effectively promoting community health.
- Improved pharmacy metrix such as OPI, My Team Care, and NPS which led to an increase in customer satisfaction and overall prescription sales year over year.
Certification
Basic Life Support- Cardio Partners
Languages
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Pharmacy Manager
CVS Health
01.2021 - Current
Pharmacist
America First Pharmacies
09.2018 - 12.2020
Pharmacy Manager
Walgreens
08.2016 - 08.2018
Pharmacy Technician/Intern
Walgreens
02.2008 - 07.2016
Doctor of Pharmacy - Pharmacy
Harding University