Saadh Ali Syed
Business Analyst
Chicago,IL
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
5
5
years of professional experience
Work History
Business Analyst
Vitamin Shoppe
02.2021 - Current
- Gathered and analyzed business requirements for new mobile app, collaborating with stakeholders across business units
- Facilitated Agile ceremonies and served as Scrum Master, ensuring delivery of high-quality products
- Conducted data analysis using SQL, Python, creating visualizations in Tableau and Power BI for decision-making
- Developed user stories, acceptance criteria, and test cases for functional and non-functional requirements
- Led development of personalized product recommendation feature, collaborating with cross-functional teams
- Conducted user acceptance testing (UAT) and provided feedback for app improvement
- Developed project documentation and optimized app workflows through business process modeling
- Led business intelligence and reporting efforts, providing actionable insights on app usage and sales trends
- Managed stakeholder expectations and communicated project status, risks, and issues
- Mentored and trained junior business analysts.
Business Financial Analysis Intern
GNC
08.2019 - 02.2021
- Collaborated with stakeholders to gather business requirements and documented functional specifications for new incident management feature, resulting in 20% reduction in resolution time for high-priority incidents
- Conducted market and competitive analysis to identify potential product enhancements and recommended improvements to incident management platform, resulting in 15% increase in customer satisfaction
- Conducted gap analysis to identify areas for process improvement and worked with cross-functional teams to implement changes, resulting in 10% reduction in incident response time
- Assisted in preparing comprehensive financial reports and presentations for management, contributing to strategic decision-making
- Utilized financial modeling techniques to forecast future financial scenarios and support planning efforts
- Contributed to development of financial forecasts, providing valuable input for resource allocation and planning
- Applied advanced Excel functions, including VLOOKUP and Pivot Tables, to efficiently analyze and manipulate financial data, resulting in streamlined reporting processes and improved data visualization
- Utilized SQL to query and extract data from relational databases, enhancing data retrieval efficiency and supporting comprehensive financial analysis for strategic decision-making during internship.
IT Support Technician
UIS Technology Partners
12.2018 - 06.2019
- Proficient in troubleshooting hardware and software issues for both Windows and Mac operating systems
- Skilled in installation, configuration, and maintenance of desktops, laptops, and peripherals
- Respond promptly to service requests and incidents, maintaining high level of customer satisfaction
- Document and track all support interactions using ticketing system, ensuring accurate and detailed records
- Utilize diagnostic tools to troubleshoot and resolve technical issues efficiently
- Provide remote assistance to end-users using remote desktop tools
- Implement and enforce security measures to safeguard information systems and data.
Education
Bachelor of Science - Finance
Northeastern Illinois University
Chicago, ILNo Degree - Information Technology
Techtorial Academy
Chicago, IL02.2021
Skills
- SQL, Jira, AWS, Python, Java, Selenium WebDriver, MS Visio, Excel, Agile methodologies, Scrum Master, Salesforce, Tableau, MacOS, Windows, Linux, Word Document, PowerPoint, VLOOKUP, Pivot Tables, Aggregate Functions
- Test Case Scenarios
- Project Finance
- User Acceptance Testing (UAT)
Languages
Urdu
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Business Analyst
Vitamin Shoppe
02.2021 - Current
Business Financial Analysis Intern
GNC
08.2019 - 02.2021
IT Support Technician
UIS Technology Partners
12.2018 - 06.2019
Bachelor of Science - Finance
Northeastern Illinois University
No Degree - Information Technology
Techtorial Academy
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