Saadia Cox
Kalamazoo
Summary
Results-driven Pharmacy Technician Supervisor with proven expertise in medication dispensing, workflow efficiency, and regulatory compliance. Dedicated to enhancing team productivity through effective training and mentorship.
Experienced Pharmacy Technician Instructor with a strong background in curriculum development and hands-on training. Skilled in evaluating student performance and promoting a culture of continuous learning, fostering professional growth among pharmacy staff.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Pharmacy Technician Supervisor
Bronson Methodist Hospital
Kalamazoo, MI
10.2025 - Current
- Supervised daily pharmacy operations, ensuring compliance with safety and regulatory standards.
- Trained and mentored pharmacy staff on medication dispensing procedures and best practices.
- Managed inventory levels, coordinating with suppliers to maintain optimal stock of medications.
- Implemented efficient workflow processes to enhance productivity within the pharmacy team.
Pharmacy Technician Instructor
Ross Education
Kalamazoo, MI
07.2015 - Current
- Developed and implemented engaging curriculum for diverse student populations.
- Facilitated hands-on training sessions to enhance practical skills and knowledge retention.
- Evaluated student performance through assessments, providing constructive feedback for improvement.
- Collaborated with faculty to refine instructional methods and improve course offerings.
- Mentored junior instructors, promoting professional development and effective teaching strategies.
- Analyzed student data to identify trends, informing curriculum adjustments and instructional practices.
- Led workshops on educational techniques, fostering a culture of continuous learning among staff.
- Established partnerships with local organizations to enhance student experiential learning opportunities.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Developed and implemented comprehensive pharmacy technician curriculum aligned with industry standards.
- Collaborated with healthcare professionals to ensure adherence to best practices in pharmacy education.
- Mentored students, fostering a supportive learning environment that encouraged professional growth.
Lead Pharmacy Technician
Bronson Methodist Hospital
Kalamazoo, MI
10.2024 - 05.2025
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels by tracking medication stock and ordering supplies.
- Processed prescription orders using pharmacy management software efficiently.
- Provided customer service by answering inquiries regarding medications and health products.
- Processed medication orders accurately and efficiently in fast-paced hospital environment.
- Assisted in preparing and dispensing medications under pharmacist supervision.
- Maintained accurate inventory levels, ensuring availability of essential pharmaceuticals.
Triage Medical Assistant/Certified Pharmacy Technician
Bronson Methodist Hospital
Kalamazoo, MI
01.2022 - 10.2024
- Conducted patient assessments to prioritize medical needs and streamline care delivery.
- Collaborated with healthcare teams to ensure accurate documentation of patient information.
- Assisted in managing electronic health records, enhancing data retrieval efficiency.
- Facilitated communication between patients and providers to resolve inquiries effectively.
- Mentored junior staff on triage protocols and best practices for patient care.
- Developed training materials for new employees, improving onboarding processes and knowledge retention.
- Implemented workflow improvements that increased response times in high-pressure situations.
- Led quality assurance initiatives to enhance triage accuracy and patient satisfaction rates.
Pharmacy Technician
Walgreens
Kalamazoo, MI
11.2022 - 08.2023
- Ensured compliance with safety protocols and regulatory guidelines in pharmacy operations.
- Collaborated with healthcare team to support patient care initiatives effectively.
- Conducted routine maintenance of pharmacy equipment to ensure operational readiness.
- Participated in training sessions to enhance knowledge of pharmaceuticals and procedures.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Lead Pharmacy Technician
Family Health Center, Inc.
Kalamazoo, MI
03.1998 - 06.2009
- Provided training and support to new pharmacy staff, enhancing team efficiency.
- Processed medication orders using electronic health record (EHR) systems.
- Ensured compliance with safety protocols and regulatory standards in pharmacy operations.
- Collaborated with healthcare professionals to optimize patient medication therapy management.
- Conducted regular quality checks on drug storage conditions and expiration dates.
- Streamlined workflows to improve prescription processing times and accuracy.
- Supervised [Number] pharmacy technicians and coordinated day-to-day assignments.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
Education
No Degree - Medical Assisting
Everest College
Kalamazoo, MI05-2010
High School Diploma -
Kalamazoo Central
Kalamazoo, MI05-1994
Skills
- Prescription processing
- Medication dispensing
- Pharmacy software proficiency
- Pharmaceutical calculations
- Pharmacy law compliance
Certification
- Licensed Pharmacy Technician
- Certified RMA
- Certified Pharmacy Technician
Timeline
Pharmacy Technician Supervisor
Bronson Methodist Hospital
10.2025 - Current
Lead Pharmacy Technician
Bronson Methodist Hospital
10.2024 - 05.2025
Pharmacy Technician
Walgreens
11.2022 - 08.2023
Triage Medical Assistant/Certified Pharmacy Technician
Bronson Methodist Hospital
01.2022 - 10.2024
Pharmacy Technician Instructor
Ross Education
07.2015 - Current
Lead Pharmacy Technician
Family Health Center, Inc.
03.1998 - 06.2009
No Degree - Medical Assisting
Everest College
High School Diploma -
Kalamazoo Central