Saadia Romero
Miami,FL
Summary
Senior Showroom Manager with 5 years of experience, adept at engaging with clients, coaching associates, and developing and implementing sales strategies. Proven success in increasing revenue, managing showroom operations, and building and maintaining relationships with vendors. Excels in providing exceptional customer service, training and mentoring new hires, and resolving customer complaints. Eagerly seeking to leverage these skills, experiences, and accomplishments in a new Client facing Manager role.
Overview
9
9
years of professional experience
Work History
Senior Showroom Manager
City Furniture
12.2019 - Current
- Increased revenue by engaging with clients
- Actively coached associates
- Managed showroom operations
- Developed and implemented sales strategies
- Led team meetings and presentations
- Oversaw inventory management
- Built and maintained relationships with vendors
- Delivered exemplary customer service leading to a 30% increase in customer satisfaction scores.
- Trained and mentored new hires resulting in a 20% acceleration in onboarding efficiency.
- Managed client relationships and delivered exceptional service to meet their needs.
- Collaborated with cross-functional teams to identify opportunities for business growth and improvement.
Salesperson
Nordstrom
11.2016 - 12.2019
- Assisted an average of 50 customers daily by proactively addressing concerns and inquiries on merchandise and store policies, enhancing overall shopping experiences.
- Processed an average of 100 orders, forms, and applications per week with 99.9% accuracy and within specified timeframes.
- Acknowledged and resolved customer complaints
- Collaborated with 3 to 4 team members to divide responsibilities within department to work in an efficiently manner
Education
BA - Organizational Communication
Florida International University
Miami, FL05.2019
AA - Mass Communication
Miami Dade College
Miami, FL05.2017
Skills
- Client Relationship
- Communication
- Problem-solving
- Team Organization
- Leadership
- Excel
LANGUAGES
English
Spanish
Timeline
Senior Showroom Manager
City Furniture
12.2019 - Current
Salesperson
Nordstrom
11.2016 - 12.2019
BA - Organizational Communication
Florida International University
AA - Mass Communication
Miami Dade College
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