Operations Area Manager with expertise in optimizing safety, quality, and performance in fast paced, high volume environments using data driven strategies
Overview
9
9
years of professional experience
Work History
Operations Area Manager (L5)
Amazon
01.2024 - Current
Led daily IXD shift operations, ensuring safety, productivity, and cost targets were met; achieved CPLH of 50, aligned with planned labor goals.
Implemented standardized work instructions and a skills matrix, driving a 15% productivity increase, 35% reduction in rework, and 95% schedule adherence.
Improved Inbound Dock PID DPMO by 25% through regular process audits and associate training on proper scanning and equipment usage.
Drove 100% CUT compliance by prioritizing trailer processing using real-time visibility tools and dynamically reallocating labor to prevent past-due trailers.
Operations Area Manager Intern
Amazon
05.2023 - 08.2023
Supported End-of-Line operations by working with manual and robotic palletizing systems to improve workflow efficiency.
Delivered $975,000 in annual cost savings by identifying defective tote issues and implementing targeted process improvements.
Designed and implemented over-height sensor solutions, reducing defects by 95% (from 285 to 14 per hour).
Created and analyzed performance dashboards across 10+ Fulfillment Centers, enabling data-driven operational decisions.
Delivery Driver Supervisor
RAGO DSP Amazon
02.2022 - 04.2023
Managed and coached a team of 30 to 50 delivery drivers, supporting 900–1,000 daily deliveries while maintaining safety and service standards.
Optimized delivery routes and schedules, improving operational efficiency by 15% and increasing on-time delivery performance by 10%.
Led daily route planning and execution, balancing efficiency, safety, and customer experience to meet performance targets.
Implemented process improvements that reduced fuel consumption and operating costs by 10%.
Sales & Operations Supervisor
Bunty Foods Parle
04.2017 - 12.2018
Oversaw daily sales operations for FMCG distribution, managing a network of 200+ retailers.
Led a team of 10 field representatives, increasing sales coverage and monthly revenue by 18%.
Maintained accurate inventory records, reduced stockouts by 15%, and streamlined supply chain processes.
Built strong client relationships that improved repeat sales and long-term partnerships.
Education
MBA - Product Management / Product Strategy
Purdue University
West Lafayette, IN
08.2026
Bachelor of Science - Business Administration - Finance
California State University
Turlock, CA
05.2024
Skills
Operations & Business Operations Management
Process Improvement (Lean / Six Sigma)
Data Analysis & KPI Management
Program & Project Execution
Cross-Functional Leadership
Supply Chain & Logistics Operations
Safety, Quality & Compliance
Continuous Improvement
Timeline
Operations Area Manager (L5)
Amazon
01.2024 - Current
Operations Area Manager Intern
Amazon
05.2023 - 08.2023
Delivery Driver Supervisor
RAGO DSP Amazon
02.2022 - 04.2023
Sales & Operations Supervisor
Bunty Foods Parle
04.2017 - 12.2018
Bachelor of Science - Business Administration - Finance