Saamara Gilliard
Summary
Accomplished financial services professional with expertise in quality control, collections, and financial education. Skilled in identifying discrepancies and implementing solutions collaboratively, fostering strong community relationships and enhancing financial literacy among youth.
Overview
7
7
years of professional experience
Work History
QUALITY CONTROL SPECIALIST
DADE COUNTY FEDERAL CREDIT UNION
05.2024 - 04.2026
- Conducted comprehensive reviews and audits of loan files, member accounts, and internal operational processes to ensure compliance with federal regulations, state laws, and credit union policies
- Conducted detailed inspections of financial documents, ensuring accuracy and adherence to compliance standards.
- Identified procedural and documentation discrepancies, recommending corrective actions that improved accuracy and compliance.
- Collaborated with team members to resolve quality issues, implementing effective solutions.
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Collected purchase funds and verified confirmed lienholder payoff before processing title.
YOUTH FINANCIAL LITERACY SPECIALIST
DADE COUNTY FEDERAL CREDIT UNION
10.2020 - 04.2026
- Designed and facilitated financial literacy workshops for youth across multiple age groups, enhancing financial awareness and responsibility.
- Developed and implemented educational programs focused on building strong financial habits and improving youth engagement in financial education.
- Collaborated with teachers to integrate financial literacy strategies into classroom instruction, fostering a supportive learning environment.
- Strengthened community relationships through outreach initiatives, engaging members, schools, and local organizations to promote financial education.
COLLECTOR II
DADE COUNTY FEDERAL CREDIT UNION
08.2021 - 05.2024
- Trained and onboarded collections staff, ensuring compliance with credit union policies and state regulations to enhance operational integrity.
- Managed delinquent loan accounts and negotiated structured payment arrangements to reduce risk exposure and support account recovery efforts.
- Provided member support by identifying financial challenges and implementing resolution strategies, resulting in improved member retention.
- Executed repossession processes in compliance with organizational policies and regulations, maintaining adherence to industry standards.
- Conducted skip tracing activities to locate missing customers for debt collection purposes.
- Reviewed credit reports and other documents as part of the collection process.
BANK TELLER
DADE COUNTY FEDERAL CREDIT UNION
01.2019 - 08.2021
- Processed a high volume of financial transactions including deposits, withdrawals, loan payments, and account services with accuracy and efficiency.
- Balanced daily cash drawer while ensuring accuracy and compliance with banking standards.
- Verified and processed ATM deposits and issued monetary instruments in accordance with established procedures.
- Addressed member account inquiries and service needs, providing professional and customer-focused financial support.
- Trained new tellers on bank processes and procedures to enhance team knowledge and service delivery.
Education
DENTAL ASSISTANT DIPLOMA -
CONCORDE CAREER INSTITUTE
Miramar, FL11-2017
HIGH SCHOOL DIPLOMA -
MIAMI NORTHWESTERN SENIOR HIGH
Miami, FL06-2015
Skills
- Regulatory Compliance
- Audit Support
- Collections Management
- Account resolution
- Financial Transactions
- Teller operations
- Skip-Tracing
- Client Relations
- Customer satisfaction
- Team collaboration
- Conflict resolution
- Effective Communication
- Negotiation
- Microsoft Office Suite
References
Provided upon request.
Timeline
QUALITY CONTROL SPECIALIST
DADE COUNTY FEDERAL CREDIT UNION
05.2024 - 04.2026
COLLECTOR II
DADE COUNTY FEDERAL CREDIT UNION
08.2021 - 05.2024
YOUTH FINANCIAL LITERACY SPECIALIST
DADE COUNTY FEDERAL CREDIT UNION
10.2020 - 04.2026
BANK TELLER
DADE COUNTY FEDERAL CREDIT UNION
01.2019 - 08.2021
DENTAL ASSISTANT DIPLOMA -
CONCORDE CAREER INSTITUTE
HIGH SCHOOL DIPLOMA -
MIAMI NORTHWESTERN SENIOR HIGH