Saaniya Diwan
Irving,TX
Summary
A results-driven Business System Analyst and Certified Scrum Master with 2 years of experience in requirement gathering, analysis, and Project Management. Proven ability to drive Agile adoption, manage complex projects, and translate business needs into technical specifications. Proficient in creating and managing Epics, User Stories, and backlogs, with experience in B2B, B2C, and E-commerce web applications. Adept at business process re-engineering, creating detailed documentation, and leading cross-functional teams to deliver high-impact solutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Business System Analyst / Scrum Master
United Parcel Service (UPS)
Mahwah, NJ
01.2021 - Current
- Led the successful digital transformation of UPS's employee portal, transitioning from fragmented, on-premises systems to a unified AEM Cloud platform.
- Managed end-to-end project lifecycle, facilitated RFP process, acted as Scrum Master, spearheaded migration to Azure DevOps, created detailed journey maps, led integration efforts, coordinated operational readiness, conducted GAP analysis, and directed UAT efforts.
- Acted as the Scrum Master for the project, managing sprint cycles, backlog grooming, and retrospectives, ensuring seamless project execution and adherence to Agile best practices.
- Spearheaded the migration from Planview AgilePlace to Azure DevOps, driving team adoption and optimizing workflow efficiency.
Created detailed journey maps and business process flows, improving employee self-service capabilities and reducing manual HR interventions by 20%.
- Led the integration of Workday, legacy HR systems, and ServiceNow, ensuring seamless data flow and system compatibility, reducing errors by 15%.
Coordinated cross-functional efforts for operational readiness, including stress testing,security assessments (PIA, SRA, SAR), and GNS testing, leading to a successful on-time
launch.
- Conducted GAP analysis and led solution brainstorming sessions, addressing and resolving critical project challenges.
- Participated in User Acceptance Testing (UAT) efforts, developing and executing detailed test
scripts that resulted in a 98% pass rate for functional and non-functional requirements.
Education
Post Graduate Diploma - Business Management
Lambton College
Sarnia, Canada05-2022
BBA - Business Administration
Gujarat University
Ahmedabad, India04-2019
Skills
- Strong analytical, communication, and leadership skills with a proven ability to manage multiple projects simultaneously
- Proficient in creating AS-IS and TO-BE diagrams, context and sequence diagrams, use case models, and business process flow diagrams
- Extensive experience with business process automation, improvement, and re-engineering for enhanced operational efficiency
- Skilled in leading Agile transformations, coaching teams on Scrum practices, and fostering a collaborative, self-organizing environment
- Expertise in Program Increment (PI) planning, cross-team coordination, and managing dependencies across multiple teams
Educationcertifications
- Certified Scrum Master (CSM), 2026
- Bachelor’s Degree in Business Administration, Gujarat University, India, 2019
- Post Graduation Diploma in Business Management, Lambton College, Canada, 2022
Area Of Expertise
Agile-Scrum, SAFe, Kanban, Waterfall, SQL, Access, MySQL, Oracle, Azure ADO, JIRA, Confluence, Planview AgilePlace, Microsoft Visio, MS Excel, MS PowerPoint, Microsoft Project Professional, SharePoint, ServiceNow, AEM, Salesforce
Certification
- Certified Scrum Master
Timeline
Business System Analyst / Scrum Master
United Parcel Service (UPS)
01.2021 - Current
Post Graduate Diploma - Business Management
Lambton College
BBA - Business Administration
Gujarat University