Saba Islam
San Francisco
Summary
Results-driven Assistant Branch Manager and Personal Banker with 14 years of banking experience supporting branch operations, team performance, and exceptional customer service. Trusted partner to branch leadership, recognized for operational excellence, compliance oversight, and driving business growth through effective coaching and relationship managemen
Overview
17
17
years of professional experience
Work History
Assistant Banking Center Manager
CIBC
11.2025 - Current
- Managed daily operations of banking center to ensure efficient service delivery.
- Supervised staff to foster a collaborative and productive work environment.
- Trained new employees on banking procedures and customer service standards.
- Managed day-to-day banking transactions including wires, ACHs, deposits, and transfers.
- Researched new banking products and services that could benefit the organization.
- Managed daily operations of the banking center including opening and closing procedures and balancing cash drawers.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Personal Banker Officer
Citibank
06.2025 - 11.2025
- Assisted clients with account inquiries and banking transactions.
- Educated customers on available financial products and services.
- Processed loan applications and conducted credit assessments.
- Maintained compliance with banking regulations and policies.
- Performed account maintenance activities such as opening, closing, and transferring accounts.
- Educated customers on the proper use of debit cards, credit cards, ATMs, and other banking products or services.
- Assisted customers in understanding the features of various banking products and services.
- Educated customers on options for managing financial transactions by leveraging technology, tools and resources.
Branch Supervisor
San Francisco Federal Credit Union
03.2019 - 05.2025
- Boosted customer satisfaction with attentive service and prompt resolution of issues.
- Motivated, trained and disciplined employees to meet performance benchmarks.
- Handled escalated customer complaints professionally while working towards swift resolutions that maintained client satisfaction levels.
- Assigned job roles and oversaw performance.
- Coordinated with other departments to ensure seamless communication and efficient workflow across the organization.
- Delivered product and service quality and inspired team members to reach and maintain department goals and objectives.
- Managed daily operations for smooth functioning, ensuring a high level of productivity.
- Oversaw opening and closing of branch and monitored overdrafts, wire transfers, collections and stop payment orders.
- Ensured accurate record-keeping by conducting thorough audits of branch financials and reporting discrepancies in a timely manner.
- Led team meetings to share updates, discuss performance metrics, and set goals for improvement.
- Set schedule for tellers and customer service representatives.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Collaborated with other supervisors to coordinate activities of individual team members and departments.
- Implemented new policies and procedures, leading to better adherence to company standards and regulatory requirements.
- Organized staff training sessions to enhance skills and maintain compliance with industry regulations.
- Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Completed Deceased accounts. Followed institution policy and procedures by collecting required documents and reviewing with account service department to complete the process.
- Opened Trust accounts, Estate accounts. Representative Payer Accounts, UTMA accounts and memberships.
- Converted existing accounts to a Trust account.
- Establish IRA and Roth IRA accounts
- Established Inherited IRA accounts.
- Completed New account quality control checklist and Direct funding checklists and confirm that team members all accounts were opened with following policy and procedures.
Branch Service Representative III
San Francisco Federal Credit Union
04.2017 - 03.2019
- Collaborated with team to enhance service efficiency and member satisfaction.
- Maintained compliance with regulatory standards in all transactions and operations.
- Helped customers complete withdrawals, deposits and transfers as well as open new accounts and obtain balance information.
- Processed new accounts including savings, checking and loans.
- Assisted customers with account maintenance such as deposits, withdrawals, transfers, loan payments and balance inquiries.
Lead Teller Operations Specialist
JP Morgan Chase
03.2015 - 04.2017
- Managed daily cash operations and teller activities for customer satisfaction.
- Ensured compliance with banking regulations and internal controls consistently.
- Resolved customer inquiries and issues promptly to enhance service quality.
- Monitored cash levels and coordinated with vault services as needed.
- Provided support in branch audits to maintain operational integrity consistently.
- Monitored customer account activity for suspicious or fraudulent activities, reporting any discrepancies to the Compliance Department.
- Performed daily reconciliation of teller cash drawers, ensuring accuracy and compliance with bank policies.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Trained employees on cash drawer operation.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Balanced daily cash deposits and vault inventory with zero error rate.
Personal banker
JP Morgan Chase
01.2014 - 03.2015
- Assisted clients in selecting appropriate financial products and services.
- Conducted financial assessments to understand client needs and goals.
- Processed account transactions accurately and efficiently for clients.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
Teller
JP Morgan Chase
07.2013 - 01.2014
Senior Sales Consultant
The Change Group of San Francisco
01.2009 - 05.2013
Education
Bachelor of Science - Business Management
San Francisco State University
San Francisco, CaliforniaSkills
- Ability to work under pressure
- Leadership
- Teamwork
- Communication
- Foreign Languages
- Speak in front of large groups
- Quick learner
- Flexible
- Responsible
- Efficient
- Relationship building
- Strategic planning
- Task delegation
- Multitasking
- Attention to detail
- Problem-solving abilities
- Active listening
- Effective communication
- Adaptability and flexibility
Accomplishments
- 5 Star awards: exceeded 110% referral goals at San Francisco Federal Credit Union
Languages
- Bengali
- Hindi
- Punjabi
Programs
- Teller Express
- Customer Assist CRM
- FSP
- Meridian Link
- Tranzact
- Verafin
- Hightail
- OnBase
Timeline
Assistant Banking Center Manager
CIBC
11.2025 - Current
Personal Banker Officer
Citibank
06.2025 - 11.2025
Branch Supervisor
San Francisco Federal Credit Union
03.2019 - 05.2025
Branch Service Representative III
San Francisco Federal Credit Union
04.2017 - 03.2019
Lead Teller Operations Specialist
JP Morgan Chase
03.2015 - 04.2017
Personal banker
JP Morgan Chase
01.2014 - 03.2015
Teller
JP Morgan Chase
07.2013 - 01.2014
Senior Sales Consultant
The Change Group of San Francisco
01.2009 - 05.2013
Bachelor of Science - Business Management
San Francisco State University