Sam Dahl
Grand Rapids,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Assistant Banking Center Manager
Fifth Third Bank
Grand Haven, MI
06.2018 - 06.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined banking operations by implementing efficient processes and procedures.
- Increased sales revenue with targeted marketing strategies and exceptional customer service by making 15 outbound calls daily.
- Managed daily banking center activities, ensuring smooth operations and optimal customer experiences.
- Collaborated with senior management to develop strategic plans for business growth and increased profitability.
- Assessed loan applications, making informed decisions to minimize risk while promoting financial growth for clients.
- Maintained strong relationships with key clients, resulting in high levels of customer retention and loyalty.
- Managed budgeting and financial reporting processes ensuring timely submissions and accurate forecasting.
- Improved staff performance through ongoing coaching, training programs, and performance evaluations
Children's Ministry Director
All Shores Wesleyan Church
Spring Lake
08.2015 - 07.2018
- Hired, mentored and supervised 100 instructors and volunteer staff to carry out program goals.
- Recruited and trained volunteers and staff in care of children and facility procedures
- Evaluated and introduced age-appropriate materials for children and contoured it to lesson plans.
- Created and maintained safe and nurturing environment for children.
- Adhered to security processes and sign-in and sign-out procedures for children, parents and visitors.
Sales and Service Technician
Morrison Industrial Equipment
Grand Rapids, MI
04.2013 - 06.2015
- Increased sales revenue by consistently upselling products and services to customers.
- Improved customer satisfaction by providing timely and efficient troubleshooting for technical issues.
- Maintained high level product knowledge, enabling effective recommendations based on customer needs.
- Achieved consistent positive feedback from customers through exceptional communication and interpersonal skills.
- Promoted cross-selling opportunities and services to existing customers to drive revenue and achieve conversion rates.
Education
BBA - Business Administration And Management
Cornerstone University
Grand Rapids, MI05.2019
Skills
- Loan Origination
- Credit Analysis
- Sales Management
- Revenue Generation
- Performance Management
- Policy Implementation
- Risk Management
- Cross-selling
- Account Management
- Customer Service
- Data Analysis
Accomplishments
2023 Graduate of the Grand Haven, Spring Lake Ferrysburg Chamber of Commerce Leadership Connect Program
Timeline
Assistant Banking Center Manager
Fifth Third Bank
06.2018 - 06.2023
Children's Ministry Director
All Shores Wesleyan Church
08.2015 - 07.2018
Sales and Service Technician
Morrison Industrial Equipment
04.2013 - 06.2015
BBA - Business Administration And Management
Cornerstone University