Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sam Dahl

Grand Rapids,MI

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Assistant Banking Center Manager

Fifth Third Bank
06.2018 - 06.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined banking operations by implementing efficient processes and procedures.
  • Increased sales revenue with targeted marketing strategies and exceptional customer service by making 15 outbound calls daily.
  • Managed daily banking center activities, ensuring smooth operations and optimal customer experiences.
  • Collaborated with senior management to develop strategic plans for business growth and increased profitability.
  • Assessed loan applications, making informed decisions to minimize risk while promoting financial growth for clients.
  • Maintained strong relationships with key clients, resulting in high levels of customer retention and loyalty.
  • Managed budgeting and financial reporting processes ensuring timely submissions and accurate forecasting.
  • Improved staff performance through ongoing coaching, training programs, and performance evaluations

Children's Ministry Director

All Shores Wesleyan Church
08.2015 - 07.2018
  • Hired, mentored and supervised 100 instructors and volunteer staff to carry out program goals.
  • Recruited and trained volunteers and staff in care of children and facility procedures
  • Evaluated and introduced age-appropriate materials for children and contoured it to lesson plans.
  • Created and maintained safe and nurturing environment for children.
  • Adhered to security processes and sign-in and sign-out procedures for children, parents and visitors.

Sales and Service Technician

Morrison Industrial Equipment
04.2013 - 06.2015
  • Increased sales revenue by consistently upselling products and services to customers.
  • Improved customer satisfaction by providing timely and efficient troubleshooting for technical issues.
  • Maintained high level product knowledge, enabling effective recommendations based on customer needs.
  • Achieved consistent positive feedback from customers through exceptional communication and interpersonal skills.
  • Promoted cross-selling opportunities and services to existing customers to drive revenue and achieve conversion rates.

Education

BBA - Business Administration And Management

Cornerstone University
Grand Rapids, MI
05.2019

Skills

  • Loan Origination
  • Credit Analysis
  • Sales Management
  • Revenue Generation
  • Performance Management
  • Policy Implementation
  • Risk Management
  • Cross-selling
  • Account Management
  • Customer Service
  • Data Analysis

Accomplishments

    2023 Graduate of the Grand Haven, Spring Lake Ferrysburg Chamber of Commerce Leadership Connect Program

Timeline

Assistant Banking Center Manager

Fifth Third Bank
06.2018 - 06.2023

Children's Ministry Director

All Shores Wesleyan Church
08.2015 - 07.2018

Sales and Service Technician

Morrison Industrial Equipment
04.2013 - 06.2015

BBA - Business Administration And Management

Cornerstone University

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Sam Dahl