Saba Naz
Clifton Park
Summary
Dedicated Customer Service Representative with proven skills in data interpretation, Medicaid processing, and HIPAA compliance. Committed to delivering exceptional customer inquiry resolution and effective escalation management.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Maximus Inc
Albany
07.2023 - Current
- Access, read, and interpret data on Maximus and state processing systems.
- Adhere to processing guidelines, protocols, and requirements for registering Medicaid (Family Planning Benefit Program) applications.
- Respond and make the best effort to resolve all caller inquiries and needs regarding the Family Planning Benefit Program on applications received via mail or fax, confidentiality and privacy requests, and general program information.
- Escalate calls or paper application processing issues to designated staff for resolution, as needed.
- Respond to all inquiries, maintaining compliance with HIPAA and state regulations.
Elementary School Teacher
ABQ Seeb International School
Muscat
11.2015 - 09.2021
- Develop engaging, grade-appropriate lesson plans that align with the school's and state's curriculum.
- Teach science topics to help students develop skills like observation, hypothesis, experimentation, data collection, and analysis.
- Encourage students to explore scientific principles through inquiry-based learning, and think independently.
- Evaluate the academic and social growth of students, prepare report cards, and keep appropriate records, including attendance reports, academic strengths and challenges checklists, and health records.
Education
Bachelor of Arts - English
English And Foreign Language University
Hyderabad, India04-2016
Skills
- Data interpretation
- Medicaid processing
- HIPAA compliance
- Customer inquiry resolution
- Escalation management
- Customer relationship management
Languages
English
Professional
Urdu
Native/ Bilingual
Hindi
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Representative
Maximus Inc
07.2023 - Current
Elementary School Teacher
ABQ Seeb International School
11.2015 - 09.2021
Bachelor of Arts - English
English And Foreign Language University