Coordinated start of care by confirming staffing, verifying service details, and ensuring services began on time.
Assisted high-net-worth private pay clients by coordinating and staffing cases requiring up to 168 hours of coverage per week.
Worked closely with the scheduling team to secure ongoing staff coverage and prevent service gaps.
Reviewed schedules daily and monitored EVV (Electronic Visit Verification) reports to ensure visit accuracy and compliance.
Generated and distributed daily operational reports to track attendance, coverage, and service updates.
Managed MLTC and CHHA cases, working with managed care plans and agencies including Americare, and handled HHA Exchange documentation and compliance requirements.
Provided regular updates to referral sources regarding start-of-care status and any service changes.
Monitored changes in client condition, service needs, and staff assignments, documenting and reporting updates to supervisors.
Built and maintained strong relationships with referral sources to support patient intake and ongoing care.
Assisted with addressing staff performance concerns and helped maintain quality and compliance standards.
Coordination
Apollo Non-medical Transportation
01.2022 - 06.2024
Directed daily coordination of Non-Emergency Medical Transportation (NEMT) services, ensuring timely scheduling, efficient resource allocation, and continuity of patient care.
Served as central liaison among patients, families, clinical staff, and administrative departments to streamline communication and improve patient experience.
Monitored real-time service operations, resolving logistical issues to minimize delays and support clinical scheduling efficiency.
Led process improvement initiatives that enhanced operational efficiency, reduced service disruptions, and strengthened quality-of-care support services.
Analyzed transportation data and patient satisfaction feedback to identify performance gaps and implement corrective actions, enhancing service delivery outcomes.
Oversaw operational workflows to maintain compliance with federal, state, and local healthcare regulations, ensuring accurate documentation and adherence to patient privacy standards (HIPAA).
Implemented and maintained safety, confidentiality, and data security protocols to safeguard patient information and mitigate organizational risk.
Supported strategic planning efforts by providing operational insights and performance metrics to leadership.
Lead Designer & Consultant
Kashkol by SABA Pirani
Karachi
05.2010 - 07.2015
Established self-named brand of eclectic handbags catering to modern Pakistani women.
Led design projects from concept to completion for diverse client needs.
Collaborated with cross-functional teams to ensure design alignment and brand consistency.
Developed innovative design solutions using Adobe Creative Suite and Sketch software.
Education
Master's Degree - Fashion Merchandising and Marketing
Asian Institute of Fashion Design (Iqra University)
Karachi
05.2014
Bachelor's degree - Textiles & Design
Asian Institute of Fashion Design (Iqra University)
Karachi
05.2012
Skills
Case coordination
Scheduling management
Compliance management
Ability to maintain organization
Meticulous attention to detail
Interpersonal communication
Conflict resolution
Customer service oriented
Strong professional demeanor
Projects
Kashkol by SABA Pirani, Self-named fashion brand - Creation and artistic evolution of handbag design by Saba Pirani founded in 2010
Fashion Consulting, Freelance, 07/12 - 07/15
Textile visiting faculty, 2010 - 2015, I have 5 years of teaching experience in my Art and Textile field.
Additional Languages
Urdu (Native proficiency)
Punjabi
Hindi
Gujrati
Timeline
Coordination
Always Compassionate Home Care
11.2024 - Current
Coordination
Apollo Non-medical Transportation
01.2022 - 06.2024
Lead Designer & Consultant
Kashkol by SABA Pirani
05.2010 - 07.2015
Master's Degree - Fashion Merchandising and Marketing
Asian Institute of Fashion Design (Iqra University)
Bachelor's degree - Textiles & Design
Asian Institute of Fashion Design (Iqra University)
Care Coordination - Case Management Assistant (PRN) at Morton Plant North Bay HospitalCare Coordination - Case Management Assistant (PRN) at Morton Plant North Bay Hospital