Sabaa Alafthl
North Tonawanda
Summary
Detail-oriented professional with a strong background in customer service and office administration. Proficient in data entry and maintaining organized filing systems, ensuring confidentiality compliance and effective communication with clients.
Overview
2
2
years of professional experience
Work History
Receptionist
Ken-Ton Mri Imaging
Kenmore
2025.04 - Current
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Performed data entry tasks into various computer systems accurately and promptly.
- Investigated and analyzed client complaints to identify and resolve issues.
Dental Assistant
Dr. abbas
Baghdad
2023.09 - 2024.04
- Educated patients on treatment procedures and post-procedure home care.
- Greeted patients upon arrival at office and escorted them to an examination room.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Sterilized instruments according to established guidelines and protocols.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Assisted in patient intake and updated medical records efficiently.
- Communicated with patients to address concerns and provide reassurance.
- Took digital X-rays of teeth using radiographic equipment.
Education
High School Diploma -
North Tonawanda High School
North Tonawanda, NY2025-06
Associate of Arts - General Studies
Erie Community College
Buffalo, NYSkills
- Customer service excellence
- Data entry proficiency
- Office organization
- Appointment scheduling
- Patient education
- Communication skills
- Confidentiality compliance
- Front desk operations
- Technical proficiency
- Office administration
- Attention to detail
- Calendar management
Languages
Arabic
Native/ Bilingual
References
References available upon request.
Timeline
Receptionist
Ken-Ton Mri Imaging
2025.04 - Current
Dental Assistant
Dr. abbas
2023.09 - 2024.04
High School Diploma -
North Tonawanda High School
Associate of Arts - General Studies
Erie Community College