Versatile skill set in project management, problem-solving, and collaboration. Brings a fresh perspective and strong commitment to quality and success. Highly adaptable and proactive, recognized for delivering effective solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Student Professional Aide
Michigan State University
01.2024 - Current
Performed a wide range of customer service and clerical support to the Power & Water Department.
Managed all incoming visitors and contractors.
Assisted visitors and contractors with the check-in and check-out system.
Collected and filed routine reports while maintaining confidential information.
Supervised and trained new employees.
Supported staff on special assignments and ad hoc projects.
Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Input data into spreadsheets and databases.
Construction Cleaner
Clean Team USA
05.2023 - 03.2024
Duties included sanitizing touch points, shouldering backpack vacuums weighing 25+ lbs., emptying trash receptacles, mopping, cleaning bathrooms, dusting, detailing entryways, spot cleaning glass windows/structures, and other janitorial duties.
Inspected completed projects to meet customer expectations.
Followed industry regulations and local building codes.
Managed and motivated employees to be productive and engaged in work.
Housekeeper
Forest Health Medical Center
12.2021 - 05.2023
Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Performed a variety of detailed cleaning activities from staining wood, sweeping, and mopping, to handling and disposing of hazardous materials.
Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Ensured all patient rooms were cared for and inspected according to standards.
Practiced organizational and communication skills within a team-oriented environment.
Trained new employees, teaching them the correct processes and contingencies of the job.
Line Cook, Cashier
Chick-Fil-A
08.2019 - 03.2020
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
Checked food temperature regularly to verify proper cooking and safety.
Boosted employee morale through positive attitude, willingness to assist others when needed.
Cashier, Server, Line Cook
Panera Bread
07.2018 - 08.2019
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Master of Science - Law Enforcement Intelligence Analysis
Michigan State University
East Lansing, MI
12-2025
Bachelor of Arts - Criminal Justice Administration
Eastern Michigan University
Ypsilanti, MI
04-2023
Skills
Time management
Attention to detail
Reliability and punctuality
Problem-solving
Certification
CPR/AED Certification
Timeline
Student Professional Aide
Michigan State University
01.2024 - Current
Construction Cleaner
Clean Team USA
05.2023 - 03.2024
Housekeeper
Forest Health Medical Center
12.2021 - 05.2023
Line Cook, Cashier
Chick-Fil-A
08.2019 - 03.2020
Cashier, Server, Line Cook
Panera Bread
07.2018 - 08.2019
Master of Science - Law Enforcement Intelligence Analysis
Michigan State University
Bachelor of Arts - Criminal Justice Administration
Student Clerical Assistant 1 at University Advancement Michigan State UniversityStudent Clerical Assistant 1 at University Advancement Michigan State University
Field Enumerator at Collaborative Research(Colombia University and Michigan State University)- Enhancing Informal Risk Sharing and Private Initiative to Mitigate Local Environmental Risks(CR-IRPM)- NGO Forum for Public HealthField Enumerator at Collaborative Research(Colombia University and Michigan State University)- Enhancing Informal Risk Sharing and Private Initiative to Mitigate Local Environmental Risks(CR-IRPM)- NGO Forum for Public Health