Sabat Santiago

Chicago,IL

Summary

Dedicated and experienced professional with over 20 years in customer service and 7 years in residential management. Proven ability to transition from hands-on roles to leadership, excelling in administrative operations and property management. Seeking a position where I can leverage my expertise in tenant relations, team leadership, and property maintenance to contribute to organizational success.

Overview

years of professional experience

Certification

Work History

Assistant Portfolio Manager

Peak Properties

03.2022 - Current

Managed a diverse portfolio of 46 mid-rise and multi-family properties that includes 410 residential and 10 commercial rental units
Handled the scheduling and organization of multiple calendars, proactively resolving conflicts and maintaining up-to-date schedules
Performed building inspections, including in-unit evaluations, and reported maintenance issues to owners and contractors to facilitate necessary work
Organized and managed building events, handling scheduling, logistics, and execution while collaborating with alderpeople, city departments, and utility representatives to support operational and regulatory objectives
Managed the delivery of delinquent, abandonment, and non-renewal notices, addressing tenant concerns and mitigating potential conflicts and eviction process

Administrative Assistant

Community Specialists

06.2017 - 10.2021

Provided front office reception services, ensuring a welcoming and efficient environment for tenants and visitors
Managed maintenance requests from tenants and owners, generating detailed weekly reports to track progress and completion
Coordinated all aspects of building move-ins and move-outs, including scheduling and documentation
Verified and maintained records for staff, owners, residents, and contractors to ensure compliance and organization
Distributed building memos and correspondence, effectively communicating important updates to owners and tenants
Planned and scheduled building events, overseeing logistics to ensure successful execution
Processed and recorded payments for building fees, including moves, bike storage, and pet space rentals, maintaining accurate financial records

Senior Service Rep.

KPMG

07.2007 - 04.2016

Oversaw front office operations, providing exceptional customer service, managing maintenance requests, and coordinating building move-ins and move-outs
Maintained records for staff, residents, and contractors; managed filing systems, package deliveries, and equipment setups
Planned and scheduled building events, distributed memos, and communicated updates to owners and tenants
Led service operations, coordinated work orders and contractor schedules, and ensured timely project completion
Managed office equipment usage, including maintenance, repairs, inventory tracking, and payment processing for building fees

Skills

Administrative and Property Management Tools
Accounting Software
Security and Access Control Systems

Tenant Communication and Portal Management
Technical Competence
Organizational Skills

Certification

Community Association Management Certificate, RNR8P968ZS

Languages

Spanish

Professional Working

Timeline