Sabella Arroyo
Los Angeles,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2025
2025
years of professional experience
2
2
Languages
Work History
Senior Community Health Worker
Department of Health Services
Los Angeles, CA
07.2023 - Current
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for patients.
- Assisted patients with Spanish and other -language inquiries in a timely and professional manner.
- Managed 40 plus calls a day.
- Enhanced patient satisfaction by promptly addressing concerns and providing accurate information.
- Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Assisted patients in navigating complex healthcare systems by providing guidance on insurance coverage options and connecting them with appropriate providers or agencies.
- Responded to inquiries from callers seeking information.
- Collaborated with colleagues for continuous improvement and sharing best practices within the call center environment.
DMC Data Clerk Analyst
Rehab Center
North Hollywood, CA
1 2019 - 07.2023
- Collects, organizes and maintains documentation of all treatment services that DMC clients receive, and enters all relevant data into Sage on daily basis
- Bill through and navigate SAPC (Substance Abuse Prevention Control) Sage electronic health record platform
- Audit accurately to ensure that all non-billable clinical activities are entered into Sage in a timely manner
- Track DMC clinical services in Excel
- Audit sign in sheets
- Maintained strict adherence to HIPAA regulations regarding client privacy, confidentiality, and data security
- Communicate with others through Teams, Outlook
- Demonstrated adaptability when transitioning between multiple projects without sacrificing timeliness or attention to detail.
- Provided support during audits by supplying accurate documentation of all processed transactions as needed.
- Improved data retrieval times with well-organized filing systems, expediting access to critical information.
- Enhanced data accuracy by diligently reviewing and correcting discrepancies in reports.
Gallery Attendant/Administrative Assistant
Department Of Cultural Affairs
Los Angeles, California
01.2017 - 01.2019
- Front desk office duties including answering phones, interacting with all guests about current exhibitions
- Providing excellent customer service, addressing guest needs and inquiries and resolving issues effectively
- Filing, registration, designing flyers, scheduling events, social media, budgets, planning summer camp, outreach of classes and events
- Intake, installation of exhibitions
- Maintenance of gallery
- Facilitated positive communication between exhibiting artists and potential buyers or collectors, fostering long-term relationships within artistic community.
- Maintained a clean and organized gallery environment, creating an inviting atmosphere for visitors to enjoy.
- Assisted with exhibition installations, contributing to timely and professional presentation of art pieces.
- Contributed to increased gallery attendance by promoting exhibitions through social media platforms and marketing materials.
- Served as a reliable liaison between visiting artists/installation teams and gallery staff during installation periods.
- Maintained gallery reputation for professionalism by adhering to strict protocols regarding artwork handling, storage and transportation.
- Assisted curators in conducting research for upcoming exhibitions, providing valuable context for exhibited works of art.
Messenger Clerk
Los Angeles Public Library
Los Angeles County, California
01.2015 - 01.2018
- Accurate and efficient at sorting and shelving materials
- Able to trace materials efficiently and quickly
- Maintaining a clean environment for patrons and staff
- Accomplishing daily routines in a timely manner
- Assisting patrons
- Followed company policies and procedures during shift.
- Supported office teams with administrative tasks such as photocopying, scanning, or data entry whenever required, improving overall productivity levels significantly.
- Managed multiple tasks simultaneously to prioritize efficient completion of duties in a fast-paced environment.
Sales Advisor & Cash Responsible
H&M Hennes & Mauritz
Pasadena , CA
01.2015 - 01.2017
- Providing prompt and courteous direct and indirect customer service with detailed knowledge and promotions on selling floor, fitting room and cash point
- Answering phones courteously and promptly
- Taking initiative to complete tasks and solve problems
- Increased sales by offering advice on purchases and promoting additional products.
- Contributed to a positive work environment by mentoring junior staff members on best practices in salesmanship, fostering a culture of continuous improvement.
- Responded to in-person and telephone requests for information about company offerings.
Assistant and Tutor
Private Client
Los Angeles, CA
01.2010 - 01.2016
- Provide daily child care, homework assistance, meals and create daily routines
- Manage all aspects of education, which include chauffeur services, scheduling appointments
- Intern at children’s school, discipline, cultural awareness and all aspects of daily life
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Demonstrated adaptability by quickly mastering new applications for various tasks.
- Improved organizational culture by planning and executing engaging team-building events.
Education
Some College (No Degree) -
East Los Angeles College
Los Angeles, CA 01.2016 - 01.2018
Some College (No Degree) -
Pasadena City College
Pasadena, CA 01.2010 - 01.2011
High School Diploma -
Pasadena High School
Pasadena, CA 08.2024 - 06.2010
Skills
Bilingual: English/Spanish
Customer service
Ability to meet deadlines
HIPAA Guidelines
Cultural Competency
Organized and detail-oriented
Works well in a fast-paced environment
Computer proficiency in Microsoft Office Suite
Computer proficiency in Adobe Creative Suite
Data Collection
Health Education
Microsoft Office proficiency
Timeline
High School Diploma -
Pasadena High School
08.2024 - 06.2010
Senior Community Health Worker
Department of Health Services
07.2023 - Current
Gallery Attendant/Administrative Assistant
Department Of Cultural Affairs
01.2017 - 01.2019
Some College (No Degree) -
East Los Angeles College
01.2016 - 01.2018
Messenger Clerk
Los Angeles Public Library
01.2015 - 01.2018
Sales Advisor & Cash Responsible
H&M Hennes & Mauritz
01.2015 - 01.2017
Assistant and Tutor
Private Client
01.2010 - 01.2016
Some College (No Degree) -
Pasadena City College
01.2010 - 01.2011
DMC Data Clerk Analyst
Rehab Center
1 2019 - 07.2023
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