Saber Khourdaji

• Utilized Microsoft Azure for user administration and device management.
• Perform SCCM imaging and configurations, ensuring devices meet standardized enterprise security.
• Troubleshoot user's complaints; assisting in compartmentalizing recurring issues.
• Used ServiceNow ticketing system to document and keep track of user experience.

• Support large-scale device provisioning and deployment for enterprise clients including Corewell Health, Acrisure, and SteelCase.
• Execute LCR (Life Cycle Replacement) processes by preparing, upgrading, and replacing end-user devices.
• Collaborate with IT teams to troubleshoot imaging issues, network connectivity problems, and deployment inconsistencies.

• Attended regular safety meetings to stay informed about best practices in the trucking industry.
• Displayed keen attention to detail when securing loads using straps, chains or other restraints to prevent shifting during transit.
• Managed accurate logbooks detailing hours of service, mileage, and fuel consumption for regulatory compliance.
• Collaborated with dispatchers for efficient route planning and prompt issue resolution.
• Conducted regular maintenance checks on the vehicle, reporting any issues to management for timely repairs and minimizing downtime.

• Maintained a clean safety record with diligent adherence to all federal, state, and local transportation regulations.
• Upheld a high standard of professionalism while interacting with clients, colleagues, and regulatory personnel during the course of daily job duties.
• Provided exceptional customer service while representing the company at pick-up and drop-off locations, fostering positive relationships with clients.
• Provided a positive example for fellow drivers by consistently demonstrating a strong work ethic and commitment to upholding company policies and procedures related to safety, customer service, and operational efficiency.

• Developed strong communication skills while interacting with diverse groups of riders daily.
• Responded to passenger concerns and complaints politely and professionally.
• Followed company guidelines and policies when interacting with passengers.
• Assisted passengers with loading and unloading luggage for enhanced customer care.

• Established positive guest relationships through consistent delivery of excellent customer service.
• Welcomed arriving guests and explained car retrieval procedures.
• Reduced wait times for guests with effective communication and coordination among valet team members.

Attended 3 semesters in college. Participated in the offered Automotive Technology classes