Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mangesh Dugad

Bellevue,WA

Summary

Knowledgeable Professional Engineer with solid background in maintaining and enhancing system reliability. Demonstrated success in implementing automated solutions to streamline processes and improve system performance. Proven ability to troubleshoot complex issues and optimize infrastructure through proactive monitoring and collaboration.

Collaborative team player focused on achieving results and adapting to changing environments. Skilled in automation, cloud services and incident management, valued for reliability and problem-solving abilities.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Site Reliability Engineer

TATA Consultancy Services Limited
02.2020 - Current
  • Microsoft Intune Administration: Managed and administered Microsoft Intune configurations for enterprise client devices in Azure AD customer tenants, enhancing security, user experience, and device performance through security baselines, compliance policies, and Defender endpoint configurations.
  • Windows Configuration Implementation: Applied Windows 10/11 configurations using MDM policy CSPs, Intune endpoint protection policies, PowerShell scripts, Intune Apps, and detection/remediation scripts to enforce organizational and security agency policies.
  • Troubleshooting and Support: Investigated and resolved Windows OS core issues, hardware, networking, and application-related issues for Azure AD users, and performed application compatibility testing across various environments.
  • Network and Security Management: Designed and implemented policies for network profiles, remote access, and security in Azure AD, including privilege access management, identity protection, and multi-factor authentication (MFA).
  • Endpoint Protection: Configured BitLocker, Windows Defender, and other security measures to protect data and devices, including firewall rules, attack surface reductions, and controlled folder access.
  • Update Management: Planned and coordinated the deployment of quality and feature updates to Azure AD-connected devices. Configured various Intune policies to manage the Office 365, Edge updates for the enterprise clients.
  • Device Access Control: Designed and implemented device access control policies to manage access to USB devices, other removable media, Printing, Bluetooth, and other resources.
  • Incident and Request Management: Improved incident and request management workflows by creating comprehensive documentation on troubleshooting procedures and common issue resolution steps. Designed and implemented various configurations to fulfill the enterprise client requests for enhancing the security, user experience and device performance.
  • Process Improvement: Conducted root-cause analyses, evaluated new technologies, and contributed to the refinement of internal processes, enhancing system performance, stability, and security.
  • Automations and Efficiency: Developed PowerShell automations for various group policy configurations, network configurations, feature installations, and system diagnostics, improving efficiency and productivity. Developed custom scripts/tools to automate routine tasks, increasing overall team productivity and efficiency.
  • Collaboration: Collaborated with cross-functional teams in high-stakes projects, ensuring timely delivery and quality, and deploy scalable software solutions. Enhanced team collaboration by introducing agile methodologies, improving project tracking and communication.
  • Compliance and Risk Management: Ensured compliance with data privacy standards, participated in audits, and conducted risk assessments to mitigate potential threats to system stability. Plan, coordinate, and administer security measures to protect data, software, and hardware
  • Performance Monitoring: Monitored CPU performance using tools like Perfmon, ProcessMon, and Task Manager, ensuring optimal system performance.
  • Documentation and Knowledge Sharing: Prepared operational support guides, knowledge base articles, and runbooks, improving incident management workflows and team collaboration. Improved service reliability by meticulously documenting system architectures and maintenance procedures.
  • My proactive approach and strong technical aptitude have consistently resulted in optimized performance, improved issue resolution times, and high customer satisfaction.

Site Reliability Engineer/Technical Lead

TATA Consultancy Services Limited
11.2016 - 02.2020
  • Infrastructure and High Availability Management: Managed overall infrastructure and high availability applications, ensuring optimal performance and reliability.
  • Azure Infrastructure Management: Designed, deployed, and maintained both Azure and physical infrastructure, ensuring robust and scalable solutions. Installed, configured, and managed Azure infrastructure, including storage accounts, subscriptions, virtual networks, VLANs, and gateways using PowerShell and Azure portal.
  • Strategic Planning and Collaboration: Collaborated with leadership to plan Azure goals, strategic objectives, future state architecture, operational/migration plans, implementation strategies, resource impacts, and approved initiatives.
  • On-premises to Azure Migration: Executed on-premises server migrations to Azure infrastructure without service outages, including proof of concepts for application migrations to Azure IaaS.
  • Data Migration: Utilized Azure AGCopy tool for application and data migration to Azure Virtual Machines, managing backup vaults, availability groups, networking, load balancing, AlwaysOn, and redundancy to meet SLAs.
  • Azure VM Management: Managed Azure VM consumption, including decommissioning, suspending, and re-enabling VMs as needed. Configured VM scale sets for identical VMs and applications for dev/test environments using Azure Resource Manager
  • Network Configuration: Configured and designed virtual network infrastructure and connectivity with on-premises and Azure services using Azure Resource Manager, VPNs (VNet to VNet, ExpressRoute, S2S, P2S).
  • Network Security: Implemented solutions for virtual network security through NSGs, RBAC, NVAs, user-defined networking, and firewalls. Deployed ACLs and opened firewall ports per business requirements, ensuring no impact on overall services/infrastructure.
  • Capacity and Asset Management: Identified hardware requirements, provisioned new hardware in datacenters or Azure Cloud, and provided recommendations for optimal server utilization.
  • Application Issue Resolution: Resolved application-related issues, maintaining seamless operations and minimizing downtime.
  • Incident Management: Set up monitoring to identify infrastructure issues and provided resolutions to alerts, streamlining incident management procedures and reducing resolution times.
  • Automation and Scripting: Created PowerShell scripts to manage day-to-day activities on Windows servers and workstations, including application and SQL database management, and generating reports for disk size, AD user details, and GPO details.

System Administrator/Application Support Engineer

TATA Consultancy Services Limited
10.2010 - 11.2016


  • Network and System Administration: Proficient in maintaining and administering computer networks, hardware, system software, and application software.
  • Infrastructure Management: Skilled in managing overall infrastructure, ensuring high availability, and resolving application-related issues. Maintained and administered complex computing environments, ensuring high availability and optimal performance.
  • Incident and Capacity Management: Experienced in setting up monitoring systems to identify and resolve infrastructure issues, and managing hardware requirements and provisioning.
  • Maintenance and Security: Adept at applying security patches, performing data backups and restores, and expanding capacity as needed.
  • Server Deployments and Upgrades: Expertise in handling Windows and SQL upgrades, and designing and maintaining both Azure and physical infrastructure.
  • Azure Migration: Successfully migrated on-premises servers to Azure without service outages and conducted proof of concepts for Azure IaaS.
  • Monitoring: Proficient in configuring and using standard and custom monitoring tools like SCOM and Geneva to ensure system health and performance.
  • SQL Administration: Experienced in managing SQL databases, including backups, migrations, log shipping, replication, performance tuning, and writing stored procedures.
  • Customer Support and Onboarding: Experienced in onboarding new customers, providing necessary access, and supporting data scientists and analysts.
  • Root Cause Analysis: Performed root cause analysis on recurring issues, implementing long-term resolutions to prevent recurrence.
  • Automation and Scripting: Skilled in creating PowerShell scripts for recurring tasks and generating reports.
  • Disaster Recovery: Developed and tested disaster recovery plans to ensure rapid recovery during system outages.
  • Documentation and Training: Developed comprehensive support guides, knowledge base articles, and runbooks, and provided technical training to colleagues.


Education

Bachelor of Engineering - Computer Science & Engineering

Sant Gadge Baba Amravati University
Maharashtra India
06-2009

Skills

  • Microsoft Intune (Microsoft Endpoint Management)
  • Site Reliability Engineering
  • Microsoft Azure
  • Microsoft 365 Apps
  • PowerShell
  • IT Infrastructure Management
  • Incident/Request/Change Management
  • Windows Operating Systems
  • SQL Administration and Queries
  • Investigation and Troubleshooting Skills
  • Root Cause Analysis and Process Improvements
  • Hyper-V
  • Kusto Queries
  • Agile/ITIL/Azure DevOps
  • Analytical Skills
  • Problem-Solving Skills
  • Customer Orientation

Certification

  • Microsoft Certified: Azure Administrator Associate
  • MCSD: Implementing Microsoft Azure Infrastructure Solutions
  • Microsoft Certified: Azure Fundamentals
  • MCTS: SQL Server 2008/2012, Database Maintenance and Administration
  • MCTS: Querying Microsoft SQL Server 2012
  • Windows Active Directory

Timeline

Site Reliability Engineer

TATA Consultancy Services Limited
02.2020 - Current

Site Reliability Engineer/Technical Lead

TATA Consultancy Services Limited
11.2016 - 02.2020

System Administrator/Application Support Engineer

TATA Consultancy Services Limited
10.2010 - 11.2016

Bachelor of Engineering - Computer Science & Engineering

Sant Gadge Baba Amravati University

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Mangesh Dugad