Greg Theodotou
Greater Seattle Area
Summary
Driven Site Reliability Engineer with experience supporting AAA game development and enterprise hybrid-cloud environments. Delivered scalable Azure infrastructure, streamlined monitoring and alerting systems, and storage solution management. Experienced with Terraform, Git, Perforce, and automation scripting with PowerShell and Bash. An active contributor in Agile teams able to solve break-fix incidents, create postmortems, technical documentation, and system reliability improvement.
Overview
5
5
years of professional experience
Work History
Site Reliability Engineer
Halo Studios
05.2025 - 07.2025
- Tested and deployed Azure Virtual Desktop environments to enable remote developers, artists, and external partners to securely access internal resources.
- Maintained uptime and performance of Azure-hosted services proactively with Azure Monitor, Log Analytics, Windows SQL Server, Windows Server Manager, and IaC scripting for observability and incident alerting.
- Administered Perforce version control infrastructure; managing depot layouts, access groups, and workspace configurations to ensure high availability and versioning integrity.
- Conducted root cause analysis and post-incident reviews related to version control, data storage, networking, and AVD resources.
- Authored technical documentation and network architecture diagrams to support internal knowledge sharing.
- Actively contributed to Agile sprints, resolving break-fix tickets via Jira and owning technical user stories.
Desktop Support Analyst
LendingTree
06.2023 - 09.2024
- Delivered tier 2 and 3 technical support in a hybrid Azure Active Directory and on-premise AD environment to resolve hardware, software, and identity-related incidents.
- Managed the endpoint lifecycle and security posture of over 500 Windows and MacOS devices via Microsoft Intune, Entra ID, and Kandji MDM.
- Supported SaaS integration and authentication workflows across M365, Azure, and third-party SSO solutions.
- Led interdepartmental technical onboarding sessions to integrate new staff into the organization; including hardware provisioning and deployment, technical training, and initial troubleshooting.
- Provided input on operational workflows and support coverage in Agile sprint ceremonies and planning meetings.
IT Support Engineer
DroneDeploy
05.2022 - 11.2022
- Supported a globally distributed team by resolving cross-platform incidents related to authentication, endpoint management, and remote access.
- Built and maintained zero-touch deployment pipelines using Kandji MDM and Apple Business Manager for MacOS endpoints.
- Used Terraform and Git to provision access to internal systems and cloud resources using RBAC models.
- Captured evidence from cloud identity, device management, and endpoint security platforms for third-party SOC 2 and ISO 27001 audits.
- Authored support documentation and resolved incident response tickets in Jira Service Management.
Desktop Administrator
Encore VFX
10.2021 - 05.2022
- Ensured the performance and uptime of high-performance compute clusters (render farm nodes) supporting VFX workloads.
- Performed root-cause analysis and post-incident reviews related to remote networking, VPN tunneling, MFA, and IAM using Azure and Active Directory.
- Administered remote desktop infrastructure for VFX artists and production staff using RealVNC, Parsec, and custom VPN configurations (Palo Alto GlobalProtect).
- Authored internal documentation and customer-facing technical walkthroughs to streamline IT operations and SOPs.
IT Consultant
Clarke Consulting
10.2020 - 10.2021
- Rotated across client sites providing L1-L2 infrastructure support (printers, physical security, networked lab equipment, conferencing equipment), endpoint deployments, network hardware configuration, and system monitoring.
- Collaborated with business stakeholders and external vendors to deliver an on-premises network deployment to an expanding start-up.
- Developed and deployed MFA/SSO solutions using Microsoft Entra ID, Google Workspace, Okta, and integrated third-party applications.
- Contributed to the testing and deployment of SSO solutions using Microsoft Entra ID, Google Workspace, and Okta.
- Used ServiceNow to manage tickets and document SOPs across a distributed client base.
Education
Bachelor of Science - Computer Science
California State University, Fullerton
Fullerton, CA05-2019
Skills
Technologies
- Cloud Platforms: Azure, AWS
- Infrastructure-as-Code: Terraform, Git
- Monitoring & Observability: Azure Monitor, Azure Log Analytics, Microsoft SQL Server, Windows Server Manager, KQL
- Version Control: Git, Perforce
- IAM: Microsoft Entra ID, Active Directory, Okta
- Cybersecurity: Microsoft Defender, Palo Alto GlobalConnect VPN, Multi-Factor Authentication (MFA), Role-Based Access Control (RBAC), Endpoint Detection and Response (EDR)
- Data Storage: Azure Blob Storage, SharePoint
Professional Skills
- Incident management
- System monitoring
- Load balancing
- Configuration management
- Linux administration
- Database administration
- Scripting
- Agile Methodology
- Technical documentation
- Regulatory compliance
Timeline
Site Reliability Engineer
Halo Studios
05.2025 - 07.2025
Desktop Support Analyst
LendingTree
06.2023 - 09.2024
IT Support Engineer
DroneDeploy
05.2022 - 11.2022
Desktop Administrator
Encore VFX
10.2021 - 05.2022
IT Consultant
Clarke Consulting
10.2020 - 10.2021
Bachelor of Science - Computer Science
California State University, Fullerton
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