Summary
Overview
Work History
Education
Skills
Timeline
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SABIA DURANT-KEARNS

Philadelphia,PA

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Overview

9
9
years of professional experience

Work History

Call Center Representative

Midtown (Septa Access)
Philadelphia, PA
09.2023 - Current
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Offered resolutions to de-escalate calls and solve customer issues.

Security Guard

Allied Universal Security Services
King Of Prussia, Pennsylvania
02.2022 - 06.2023
  • Provided escorts for employees entering and exiting the building after hours.
  • Issued visitor badges and access cards to authorized personnel.
  • Observed surveillance cameras for any suspicious activity or intruders.

Server/Bartender

Dave & Buster's
Philadelphia, PA
08.2019 - 07.2022
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Provided exceptional service to high volume of daily customers.
  • Assisted in training new servers.

Sales Associate

Gap Factory
Philadelphia, PA
11.2015 - 11.2020
  • Handled customer complaints in a professional manner.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Received and displayed product shipments on store retail shelves upon delivery.

Education

High School Diploma -

Murrell Dobbins CTE High School
Philadelphia, PA
06-2014

Skills

  • Problem-solving skills
  • Multitasking and Prioritization
  • Data Entry
  • Strong work ethic

Timeline

Call Center Representative

Midtown (Septa Access)
09.2023 - Current

Security Guard

Allied Universal Security Services
02.2022 - 06.2023

Server/Bartender

Dave & Buster's
08.2019 - 07.2022

Sales Associate

Gap Factory
11.2015 - 11.2020

High School Diploma -

Murrell Dobbins CTE High School
SABIA DURANT-KEARNS