Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

SABIANCA DESIR

Woonsocket,RI

Summary

Compassionate and results-oriented Case Manager with 4+ years of health and human services experience. Expertise in providing comprehensive support to diverse populations, creating individualized care plans, and fostering collaboration among interdisciplinary teams. Strong communicator with a track record of problem-solving and improving processes for positive impact. Eager to embrace Fidelity's Customer Relationship Advocate role to further enhance my skills, while contributing to a positive customer experience. Adaptable, growth-oriented, and eager to excel in a dynamic work environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Case Manager

Road To Responsibility
01.2019 - Current
  • Systematically tracked and documented the progress and services of clients, ensuring real-time updates and accuracy in reporting changes to Manager
  • Devised and executed personalized safety plans for vulnerable clients, resulting in a significant 40% reduction in incidents and an enhanced sense of security.
  • Engaged in training sessions, equipping a team of 6 staff members with the latest knowledge on new laws, regulations, and procedures, ultimately leading to a 30% improvement in service quality.
  • Collaborated closely with a diverse team of healthcare professionals, co-designing and implementing tailored care plans that catered to patients' unique needs and goals.

Project Intern

United Voices, Brockton Neighborhood Health Center
10.2018 - 01.2019
  • Conducted extensive research on health issues prominent in the city of Brockton, identifying key trends and proposing evidence-based solutions to improve community health outcomes.
  • Developed and implemented a peer education model to promote healthy behaviors within local communities, resulting in a 30% increase in community engagement.
  • Educated a class of 15 adolescents (ages 14-17 years old) on health and social issues including drugs and alcohol, safe sex, and healthy relationships, using effective communication skills and structured lesson plans.
  • Used program planning tools to help youth strategized ways to make a positive impact in their community, resulting in a 25% increase in youth engagement in community service activities.l.


Customer Service Representative

Computershare Via Adecco Staffing
01.2017 - 08.2018
  • Efficiently handled a high volume of 80-100 inbound and outbound calls daily, delivering accurate and up-to-date information to clients regarding fluctuations in their investment portfolios.
  • Demonstrated commitment to exceptional customer service, skillfully addressing concerns and inquiries with a professional, empathetic, and courteous approach, leading to a consistent 95% customer satisfaction rate.
  • Seamlessly navigated multiple software programs, ensuring smooth interactions with shareholders while providing accurate and timely assistance.
  • Dedicatedly participated in weekly educational seminars, proactively enhancing knowledge and performance to stay abreast of industry trends and best practices.

Education

Bachelor of Science - Health Science, Management

BRIDGEWATER STATE UNIVERSITY
Bridgewater, MA
12.2019

Skills

  • Proactive organization
  • Excellent communicator (verbal, written, presentation)
  • Advanced knowledge & proficiency with MSOffice
  • Capability to make decisions under pressure
  • Extensive problem-solving skills
  • Progress evaluation
  • adaptable and flexible
  • Active listening and empathy
  • Supervisory experience
  • Structured and logical thinking
  • Cross-Functional Collaboration
  • Data Entry and Analysis

Accomplishments

  • Assisted a process improvement initiative that resulted in a 20% increase in medication administration accuracy and a 15% reduction in medication errors
  • Implemented a new behavior management program that resulted in a 30% reduction in incidents of disruptive behavior among residents.

Certification

Certified Associate in Project Management (CAPM), Project Management Institute - Exam Aug. 2023

Timeline

Case Manager

Road To Responsibility
01.2019 - Current

Project Intern

United Voices, Brockton Neighborhood Health Center
10.2018 - 01.2019

Customer Service Representative

Computershare Via Adecco Staffing
01.2017 - 08.2018

Bachelor of Science - Health Science, Management

BRIDGEWATER STATE UNIVERSITY

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