Sabiel Valderrama

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.
• Strengthened communication skills through regular interactions with others.
• Developed and maintained courteous and effective working relationships.

• Brewed high-quality coffee beverages according to customer preferences and established recipes.
• Maintained cleanliness and organization of workspace, ensuring compliance with health and safety standards.
• Provided exceptional customer service, resolving inquiries and fostering a welcoming environment.
• Operated espresso machines and other equipment, demonstrating proficiency in beverage preparation techniques.
• Assisted in inventory management by tracking supplies and communicating needs to supervisors effectively.
• Collaborated with team members to ensure efficient service during peak hours, enhancing customer satisfaction.
• Trained new baristas on beverage preparation, equipment operation, and store procedures for consistency.
• Implemented process improvements to streamline workflow and reduce wait times during busy shifts.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Cleaned counters, machines, utensils, and seating areas daily.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Controlled line and crowd with quick, efficient service.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Assisted in inventory management to maintain adequate stock levels and reduce wastage.
• Elevated coffee quality and consistency using precise measurements and techniques for every order.

• Resolved customer inquiries through effective communication and product knowledge.
• Assisted in troubleshooting technical issues to enhance user experience.
• Documented customer interactions and feedback for continuous improvement.
• Collaborated with team members to streamline service processes and reduce response times.
• Utilized CRM software to manage customer accounts and track service requests efficiently.
• Enhanced customer satisfaction by actively listening and addressing concerns promptly.
• Participated in team meetings to share insights and improve overall service quality.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

I have graduated from Highschool in 2020

I have taken the course of barista to learn how to properly use an Expresso Machine

I have also taken different classes of english to achieve my goal of becoming bilingual