Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Certification
Timeline
Generic

Gregory White

Columbus,GA

Summary

Tech-savvy innovator with hands-on experience in emerging technologies and a passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Cellphone Tech/Bench Tech

IHS Computers
04.2023 - Current
  • Lead bench repair operations while maintaining high customer satisfaction through swift troubleshooting and precise hardware/software solutions
  • Diagnose and repair mobile devices, manage technical documentation, and implement quality control measures for device repairs and maintenance
  • Analyse complex technical issues, develop systematic repair procedures, and maintain detailed service records for mobile devices
  • Partner with team members to resolve challenging technical problems and enhance repair processes while sharing best practices
  • Devise creative solutions for unique device issues while staying current with emerging mobile technology trends and repair techniques

Cellphone Tech/Salesman

Asurion: Ubreakifix
07.2022 - 04.2023
  • 10 month sales experience
  • Sold Asurion Home insurance
  • Became a Certified Apple, Samsung, Google phone repair technician
  • Diagnostics test on every Apple, Samsung, Google phone
  • Helped customers fill out insurance claims
  • Helped customers get replacement phones through warranty or insurance
  • Repaired Motorola and LG phones
  • Repaired Laptops screen, battery, dc jack, etc
  • Repaired desktop computers software issues and hardware issues
  • Salesman, had to sell home plus to customers
  • Ordering parts from distributor
  • Inventory Management

IT Department Intern

IRS
07.2021 - 09.2021
  • Company Overview: Internship
  • Knowledge with various tools
  • Experience with The Privileged Appliance and Modules (TPAM)
  • Experience with Knowledge, Incident/Problem, Service Asset Management (KISAM)
  • Experience with Operations Bridge Manager (OBM)
  • Managed over 400 servers
  • Enhanced problem-solving skills through server management experience
  • Internship

Education

BACHELOR OF SCIENCE - INFORMATION TECHNOLOGY

Columbus State University
Columbus, GA
12.2021

DIPLOMA -

Harris County High School
05.2017

Skills

  • Problem Solving
  • Sales
  • Communication
  • Leadership
  • Windows
  • Networking
  • Hardware
  • Phone Repair
  • PC Building
  • Troubleshooting
  • Inventory Management
  • Apple
  • Samsung
  • Google
  • Server Management
  • TPAM
  • KISAM
  • OBM
  • Friendly, positive attitude
  • Customer service
  • Problem-solving
  • Teamwork and collaboration

Hobbies and Interests

PC Building

Certification

Cybersecurity

Timeline

Cellphone Tech/Bench Tech

IHS Computers
04.2023 - Current

Cellphone Tech/Salesman

Asurion: Ubreakifix
07.2022 - 04.2023

IT Department Intern

IRS
07.2021 - 09.2021

DIPLOMA -

Harris County High School

BACHELOR OF SCIENCE - INFORMATION TECHNOLOGY

Columbus State University

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Gregory White