Sabina Ramirez
Irving
Summary
Dynamic professional with extensive experience at My Eye Lab, excelling in inventory management and employee training. Proven track record in enhancing customer satisfaction and operational efficiency. Skilled in conflict resolution and relationship management, consistently delivering exceptional service while driving sales and minimizing shrinkage. Committed to maintaining high standards of professionalism and patient confidentiality.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Janitor
regent services
Grapevine
01.2024 - Current
- Operate floor cleaning machines to clean rugs, carpets and hard surface floors.
- Mix water with detergents or acids in containers to prepare cleaning solutions according to specifications.
- Clean windows, walls, ceilings, carpets and furniture in assigned areas.
- Move furniture, equipment, boxes or other items as requested by supervisors or clients.
- Keep a log book of daily tasks completed for record keeping purposes.
- Report any damages found in the building premises to supervisors immediately for repair works.
- Empty wastebaskets and trash containers.
- Replenish bathroom supplies such as soap, paper towels and toilet tissue.
- Ensure that all spills are cleaned up immediately to prevent any accidents from occurring.
- Disinfect equipment and supplies using germicides or steam-cleaning equipment.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Sweep, mop and vacuum floors of all areas.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Completed sweeping and vacuuming, glass cleaning and trash collecting.
Store Manager /Lead Optician
my eye lab
Irving
02.2023 - 05.2024
- Implemented efficient systems for tracking stock movement.
- Managed daily banking activities such as deposits and withdrawals.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Recruited, trained and supervised new employees.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Monitored employee performance and identified performance gaps for corrective action.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained and mentored associates to teach daily tasks and procedures.
- Updated and maintained store signage and displays.
- Formed and sustained strategic relationships with clients.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Jack E Singley Academy
Irving, TX05-2021
Skills
- Floor cleaning
- Inventory management
- Sales forecasting
- Employee training
- Customer service
- Staff scheduling
- Conflict resolution
- Relationship management
- Problem solving
- Employee scheduling
- Reliable
- Sales analysis
- Staff management
- Adjusting eyewear
- Eyeglass repair
- Frame fitting
- Contact lens fitting
- Insurance billing
- Contact lens care
- Product upselling
- Supply management
- Insurance verification
- Progressive lenses expertise
- Prescription interpretation
- Professionalism
- Patient confidentiality
- Evaluate prescriptions
Accomplishments
- Acheived in many things in life, from being a mother to doing many charity runs to always showing up when needed.
Languages
English
Professional
Spanish
Professional
Certification
- art degree; 7 years under my belt.
- As an anatomy muscular certificate.
References
References available upon request.
Timeline
Janitor
regent services
01.2024 - Current
Store Manager /Lead Optician
my eye lab
02.2023 - 05.2024
High School Diploma -
Jack E Singley Academy
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