Sabina Smith
Lutherville
Summary
Dynamic Beauty and Wellness Consultant at Walgreens with a proven track record in building client loyalty and exceeding sales goals. Skilled in adaptability and project management, I excel in teamwork and enhancing customer satisfaction through effective communication and empathy. I am committed to continuous learning and industry expertise.
Overview
5
5
years of professional experience
Work History
Beauty and Wellness Consultant
Walgreens
08.2022 - Current
- Built a loyal clientele base through exceptional customer service skills including attentiveness, empathy, and patience.
- Established credibility as an expert in the field by staying up-to-date on industry trends and product information through training courses.
- Enhanced client satisfaction through consistent communication and support.
- Mentored junior colleagues helping them develop their skills and enhance their careers in the beauty and wellness industry.
- Met or exceeded annual sales goals.
Customer Service Representative
Walgreens
03.2020 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Education
BBA - Human Resources Management
University of Maryland Global Campus
Hyattsville, MD12-2026
General Studies
Towson High School
Towson, MD06-2021
Skills
- Adaptability and flexibility
- Diversity and inclusion
- Data collection
- Interpersonal skills
- Organizational skills
- Professionalism
- Project management
- Time management abilities
- Training coordination
Timeline
Beauty and Wellness Consultant
Walgreens
08.2022 - Current
Customer Service Representative
Walgreens
03.2020 - 07.2022
BBA - Human Resources Management
University of Maryland Global Campus
General Studies
Towson High School
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