Dedicated and results-driven professional seeking a position to utilize my office management, medical, and administrative expertise while contributing to organizational success.
Overview
11
11
years of professional experience
Work History
Quality System Associate
Freedom Plasma
01.2025 - Current
Ensure compliance with quality assurance standards and protocols.
Monitor and improve systems to meet organizational goals.
Collaborate with teams to resolve issues and maintain operational excellence.
Supervisor of Training
Freedom Plasma
12.2023 - 01.2025
Directed training initiatives to develop staff competencies and ensure quality standards.
Evaluated and enhanced training materials to align with organizational goals.
Coordinated with team members to implement effective training programs.
DCT II / Product Specialist / Designated Trainer
Freedom Plasma
09.2022 - 12.2023
Conducted screening and registrations with accuracy.
Processed plasma samples and ensured proper packaging.
Maintained cleanliness of work areas to uphold standards.
Healthcare Professional
Lifeline Screening
10.2020 - 07.2021
Scheduled and coordinated ultrasound screening appointments.
Facilitated team meetings to enhance operational efficiency.
Medical Assistant / Referral Clerk
NEON
01.2015 - 01.2020
Scheduled appointments and processed referrals for Cleveland Clinic, Metro, and University Hospital.
Managed patient inquiries and medication refill requests.
Reported test results to doctors promptly and accurately.
Education
Medical Secretary Certification -
Cleveland Medical and Dental
Associate’s Degree - Liberal Arts
Cuyahoga Community College
High School Diploma - undefined
Max S. Hayes Vocational High School
Skills
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
Expertise in medical terminology and referral processing
Strong leadership and phone etiquette
Skilled in Project Film Maker
Effective team leader with training experience
Adaptable professional in fast-paced environments
Detail-oriented with excellent organizational and communication skills