Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Sable Body

San Jose,CA

Summary

Aspiring Data Analyst with a strong foundation in Excel and data visualization, backed by extensive experience in data management, customer support, and analytical workflows. Proven ability to handle high volumes of data with accuracy and efficiency while identifying and addressing process gaps to improve outcomes. Adept at leveraging data insights to enhance decision-making and client satisfaction. Currently completing a series of IBM Data Analyst Professional Certifications and expanding my knowledge of Python and SQL. Dedicated to delivering meaningful insights and streamlining data processes to drive impactful results.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Expert, In-Person Support

Uber
San Jose, CA
06.2023 - Current
  • Managed and maintained customer data using Microsoft Excel and internal systems, ensuring data integrity and consistency.
  • Supported 20+ customers daily, documenting escalations and resolving technical issues with a 100% audit success rate.
  • Collaborated with internal teams and stakeholders to identify inefficiencies, streamline workflows, and enhance data processes.
  • Provided real-time guidance as a Subject Matter Expert (SME), coaching peers on complex cases and policy updates.
  • Triage earners reported bugs, detailed internal escalations, and built a case as to why the issue needs resolution. During audits, these escalations resulted in a 100% rate.

Data Analyst - Platform Experience Associate

Accenture
Mountain View, CA
09.2018 - 06.2023
  • Utilized Microsoft Excel to analyze and organize large datasets, applying formulas, and creating reports to support policy-related decision-making.
  • Collaborated with QA teams on software testing, identifying bugs, and inconsistencies to improve system functionality.
  • Processed and categorized over 300 tickets daily, with a 97% accuracy rate, meeting stringent quality assurance standards.
  • Trained underperforming team members, enhancing productivity through customized workflows, and skills development.
  • Identified and escalated policy gaps using analytical insights to address new and trending types of content as violating, despite being potentially harmful to users, to improve content moderation processes.
  • Maintained status as a top performer on multiple projects by using problem-solving and analytical skills within my workflow to exceed client expectations.

Education

Some College (No Degree) - Computer Science - Concentration in Data Analysis

Southern New Hampshire University

Skills

  • Spreadsheet Applications: Microsoft Excel(strong proficiency, including VLOOKUP, Pivot Tables) and Google Sheets
  • Visualization Applications: Cognos and Tableau
  • Programming Languages: Python and SQL
  • Customer Support and Content Moderation Tools: Bliss, SRT, PureCloud
  • General Skills: Data entry, data cleaning, and process improvement

Certification

  • Excel Basics for Data Analysis 2024
  • SQL Essential Training, LinkedIn Learning, 2024

Accomplishments

  • Received promotion at Uber as a COE Specialist
  • Relieved under-performing peers from PIP status successfully through training and trained new hires
  • Became top performer at Accenture and at Uber by achieving high quotas with high validity rates

Timeline

Senior Expert, In-Person Support

Uber
06.2023 - Current

Data Analyst - Platform Experience Associate

Accenture
09.2018 - 06.2023

Some College (No Degree) - Computer Science - Concentration in Data Analysis

Southern New Hampshire University

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