Corine Durham
Caregiver
Conyers,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
Certification
17
17
years of professional experience
1
1
year of post-secondary education
Work History
Caregiver
Veterans Affairs
Decatur, Georgia
07.2015 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Customer Service Representative
Knapheide Manufacturing Company
Griffin, Georgia
05.2013 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Trained staff on operating procedures and company services.
Auditor
Nvision Global
McDonough, Georgia
05.2008 - 03.2011
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
Education
Certificate - Medical Billing And Coding
University of Phoenix
Tempe, AZ 11.2023 - 09.2024
Skills
Respectful and Compassionate
Time Management
Problem-Solving
Dependable and Responsible
Daily living assistance
Multitasking and Organization
HIPAA Compliance
EMR / EHR
Empathetic listening
At-home care instruction
Fast Learner
Attentive to People
Decision-Making
Household Cleaning
Medication Management
Certification
- Certified Dental Assistant
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Work from home optionPaid time offPaid sick leaveCareer advancementQuote
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden
Timeline
Certificate - Medical Billing And Coding
University of Phoenix
11.2023 - 09.2024
Caregiver
Veterans Affairs
07.2015 - Current
Customer Service Representative
Knapheide Manufacturing Company
05.2013 - 06.2024
Auditor
Nvision Global
05.2008 - 03.2011
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