Sabra Lee
Houston,TX
Summary
Reliable employee offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in fast passed areas and flexible with changing business needs. Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in Skill. Reliable employee seeking a customer service representative position. Offering excellent communication and good judgment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Aston Carter
12.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and deescalated major issues.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
Early Childhood Educator Assistant
Primrose Schools
10.2023 - Current
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Applied play-based strategies to provide diverse approaches to learning.
- Supervised children during in-classroom activities and on playground.
- Engaged and entertained children through recreational and educational activities.
Customer Service Cashier
KFC
06.2022 - 10.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
High School Diploma -
Fulshear HIgh School
Fulshear, TX05.2023
Skills
- Service Minded
- Collecting Information
- Persuasive Techniques
- Answering Customer Questions
- Report Creation
- Customer Relations
Timeline
Customer Service Representative
Aston Carter
12.2023 - Current
Early Childhood Educator Assistant
Primrose Schools
10.2023 - Current
Customer Service Cashier
KFC
06.2022 - 10.2022
High School Diploma -
Fulshear HIgh School
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