Rhonda Davis
Jacksonville,FL
Summary
Welcoming Customer Service Cashier/representative adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
17
17
years of professional experience
Work History
Customer Service Cashier /Customer Service Representative
Academy Sports + Outdoors
08.2023 - 02.2024
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Counted money in drawers at beginning and end of each shift.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Referred to price sheets and special sale bulletins to enter price changes.
- Performed cash, card and check transactions to complete customer purchases.
Cashier /Customer Service Representative
Buy Buy Baby
12.2015 - 07.2023
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Learned duties for various positions and provided backup at key times.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Upsold additional products and services to customers, increasing revenue.
- Welcomed customers and helped determine their needs.
- Used POS system to enter orders, process payments and issue receipts.
- Prevented loss by vigilantly monitoring potential theft or fraud situations in store.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Greeted customers entering store and responded promptly to customer needs.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
Pre School Teacher, Daycare Worker
Celebration Day School
05.2007 - 05.2014
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Fostered student curiosity and interest through creative hands-on activities.
- Helped students explore concepts with engaging, learning-focused activities.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Assisted in creating safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering supportive learning environment.
- Supported student physical, mental, and social development using classroom games and activities.
Education
Some College (No Degree) - Communications
Florida State University
Tallahassee, FLSkills
- Payment Collection
- Training and mentoring
- Reliable and Responsible
- Point of sale operation
- Currency counting
- Service Minded
- Customer Focus
- Honest and Dependable
- Active Listening
- Attention to Detail
Timeline
Customer Service Cashier /Customer Service Representative
Academy Sports + Outdoors
08.2023 - 02.2024
Cashier /Customer Service Representative
Buy Buy Baby
12.2015 - 07.2023
Pre School Teacher, Daycare Worker
Celebration Day School
05.2007 - 05.2014
Some College (No Degree) - Communications
Florida State University
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