Sabrena Hamilton
Slidell
Summary
Exceptional manager dedicated to employee development, providing excellent customer service, and making operational and procedural improvements. Highly reliable leader with proven ability to lead small to large teams. Known for collaborative leadership approach that aligns teams with organizational objectives and drives performance. Adept at navigating complex challenges, fostering innovation, and ensuring adaptability to evolving market conditions, with focus on strategic planning and operational excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
CEO
Threw It All
03.2025 - Current
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Drove profitability with thorough financial analysis and strategic decisionmaking.
- Amplified customer satisfaction and loyalty through introduction of customer-centric service model.
Independent Contractor
Spark
01.2025 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Observed packing operations to verify conformance to specifications.
- Evaluated customer needs and feedback to drive product and service improvements.
Expeditor
JVIC
05.2023 - 08.2024
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Improved delivery times by closely monitoring and prioritizing urgent orders.
- Addressed supply problems and developed creative solutions to prevent delays.
- Reduced inventory discrepancies by maintaining accurate records of materials and supplies.
- Optimized warehouse organization, ensuring easy access to materials for expedited order processing.
Assistant Manager
Dillards Department Store
07.2017 - 05.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Manager
Dollar General
06.2009 - 10.2017
- Recruit, train, and develop managers, assistants, and other staff.
- Increased sales by 50%
- Led highest with shrink bonus 5 years straight
- Monitor CCTV
- Budget Payroll
- Accounts receivable/payable
- Administrative/clerical accounting
- Developed and implemented effective training programs for staff to enhance performance and productivity.
- Monitored inventory levels and instituted reorder processes to minimize stockouts and overstock situations.
Education
Associate of Arts - Business
Pearl River Community College
Poplarville, MS, United States01.2005
Skills
- 30 years Sales experience
- 15 years Manager experience
- 13 years Training Manager experience
Certification
- Hipaa Certified
- BBP Certified
Timeline
CEO
Threw It All
03.2025 - Current
Independent Contractor
Spark
01.2025 - Current
Expeditor
JVIC
05.2023 - 08.2024
Assistant Manager
Dillards Department Store
07.2017 - 05.2023
Manager
Dollar General
06.2009 - 10.2017
Associate of Arts - Business
Pearl River Community College