Known for my positive attitude and willingness to take on new responsibilities, and consistently exceeding expectations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Emergency Phone Operator
Abs Communications
Snellville, Ga
04.2024 - Current
Effectively managed emergency calls and scheduled appointments with doctors and nurses in a timely manner.
Successfully navigated complex medical scenarios, providing accurate and compassionate information to callers.
Maintained a calm and professional demeanor under pressure, effectively deescalating tense situations.
Worked effectively in a fast-paced environment, prioritizing tasks and responding to emergencies urgently.
Media Marketing Associate
Live Life Homes
Snellville, Ga
05.2014 - 01.2025
Created and managed social media accounts for Live Life Homes, growing the brand's online presence and connecting with potential clients.
Successfully created and launched a new website for Live Life Homes, providing key information and resources for potential clients.
Collaborated with the team to create and manage all contact information for Live Life Homes, ensuring a seamless and efficient communication process.
Utilized strong writing and communication skills to create compelling real estate marketing materials, including social media posts, website copy, and email newsletters.
Customer Service Representative
Circle K
Polk City, Fl
04.2022 - 05.2023
Assisted customers with transactions, including fuel sales, merchandise purchases, and lottery ticket sales, while maintaining a high level of accuracy.
Assisted with opening and closing procedures, including security checks and cash balancing.
Maintained a positive and professional demeanor while working independently during overnight shifts.
Resolved customer issues and complaints in a timely and professional manner, ensuring customer satisfaction.
Sales And Marketing Associate
FHIA Remodeling
Punta Gorda, FL
03.2021 - 02.2022
Assisted customers with inquiries regarding hurricane protection, providing expert advice and recommendations.
Provided guidance and information on flood-resistant house windows for homeowners in Florida.
Assisted with kitchen remodeling projects, helping customers select materials and design layouts.
Developed and executed effective marketing strategies to promote FHIA Remodeling's services and attract new clients.
Cultivated strong relationships with customers, building trust and rapport through personalized communication and expert advice.
Sales Associate
Boost Mobile
Punta Gorda, Florida
04.2019 - 02.2021
Consistently exceeded sales targets and commission expectations, and earning recognition for strong performance.
Demonstrated proficiency in upselling and cross-selling techniques, while maximizing revenue generation.
Successfully utilized role-playing techniques to enhance sales skills and improve customer interactions.
Multitasked effectively to manage multiple sales inquiries to ensure customer satisfaction.
Adapted quickly to new technologies and procedures, while demonstrating a strong ability to learn and implement new skills.
Retail Sales Associate
Family Dollar
Snellville, Ga
04.2018 - 01.2019
Processed customer transactions accurately and efficiently using the cash register, handling cash and credit card payments with care.
Maintained a well-stocked store by restocking shelves and ensuring that all products were displayed properly.
Cleaned and organized the store, ensuring that the sales floor was free of clutter and that all products were displayed properly.
Customer Service Representative
Marcos Pizza
Snellville, Ga
02.2017 - 01.2018
Prepared and served pizzas and other menu items, while adhering to strict food safety and sanitation guidelines.
Worked effectively a team member to ensure timely and efficient service, while exceeding customer expectations.
Maintained a clean and organized work environment, while ensuring compliance with company standards and regulations
Floater
Steak N Shake
Snellville, Ga
04.2014 - 07.2016
Assisted with all restaurant operations as needed, including taking orders, serving customers, and preparing food.
Utilized knowledge of menu items and ingredients to answer customers' questions and provide recommendations.
Successfully completed all assigned tasks in a timely and efficient manner.
Worked under the direct supervision of a manager and followed all company policies and procedures.