Sabria Alexander
Middletown,CT
Summary
Customer service and manufacturing professional with 8+ years of experience supporting customers, operating machinery, maintaining quality standards, and working in fast-paced environments. Skilled in communication, problem-solving, multitasking, documentation, and following established procedures. Recognized for providing excellent customer service, maintaining attention to detail, and contributing to team success. Seeking a remote customer service or administrative support opportunity to apply strong organizational and customer-focused skills.
Overview
15
15
years of professional experience
Work History
Machine Operator
Shelco Filters
Middletown, CT
10.2019 - Current
- Operate production machinery to manufacture filter components while maintaining quality and productivity standards.
- Monitored equipment performance and adjusted machine settings to enhance production efficiency and reduce disruptions.
- Inspect finished products for defects and verify that components meet quality specifications.
- Prepared materials and installed machine cores for effective packaging and labeling processes.
- Follow established safety procedures and production guidelines to maintain a safe, organized work environment.
- Supported daily production goals by ensuring detail orientation, efficient task management, and collaboration with team members.
Crew Member
Wendys
Cromwell, CT
05.2012 - 10.2019
- Delivered friendly, respectful customer service while taking orders and assisting customers in a fast-paced environment.
- Processed customer orders accurately to ensure timely service and enhance customer satisfaction.
- Prepared and handled food according to established sanitation, safety, and quality standards.
- Maintained clean, organized work areas by sanitizing dishes, mopping floors, wiping tables, and restocking supplies to uphold safety and quality standards.
- Collaborated with team members to effectively manage daily responsibilities and streamline restaurant operations.
- Recognized twice as Employee of the Month for outstanding customer service and teamwork.
Education
Fine Arts / Graphic Design Studies
Middlesex Community College
Middletown, CTHigh School Diploma / GED -
Middletown High School
Middletown, CTCulinary Arts Studies
Vinal Technical Vocational Trade High School
Middletown, CTSkills
- Customer Service & Customer Support
- Verbal Communication & Active Listening
- Problem-Solving & Conflict Resolution
- Data Entry & Basic Computer Skills
- Attention to Detail & Quality Assurance
- Time Management & Multitasking
- Recordkeeping & Following Procedures
- Teamwork & Organization
- Order Processing & Service Accuracy
- Workplace Safety & Quality Control
- Basic Computer Skills
- Adobe Photoshop
- Willingness to Learn New Software and Customer Service Systems
Timeline
Machine Operator
Shelco Filters
10.2019 - Current
Crew Member
Wendys
05.2012 - 10.2019
Fine Arts / Graphic Design Studies
Middlesex Community College
High School Diploma / GED -
Middletown High School
Culinary Arts Studies
Vinal Technical Vocational Trade High School