Aylissia R Cohen
Newark,NJ
Summary
Customer service and operations professional with experience supporting customer inquiries, resolving service concerns, handling telephone communications, and maintaining accurate records. Skilled in active listening, problem-solving, order fulfillment, and computerized systems. Brings a strong commitment to customer satisfaction, attention to detail, and following established procedures. Seeking a remote customer service or customer support opportunity to apply transferable communication, organization, and issue-resolution skills.
Overview
12
12
years of professional experience
Work History
PACKAGING AND LOGISTICS OPERATOR
ANHEUSERBUSCH
Newark, NJ
11.2020 - 06.2025
- Supported daily production and order fulfillment operations while following established safety and quality procedures.
- Performed equipment inspections and scheduled cleaning to maintain operational readiness and quality standards.
- Identified equipment issues and collaborated with machinists and electricians tp troubleshoot operational problems.
- Recommended process improvements to support workflow efficiency and production goals.
- Coordinated with team members to complete tasks accurately and maintain an organized, safe work environment.
- Handled inventory movement and loading and unloading activities using a forklift.
MAIL PROCESSING CLERK
UNITED STATES POSTAL SERVICE
Jersey City, NJ
11.2017 - 11.2020
- Answered interdepartmental and customer service calls.
- Assisted customers with mailing, shipping, package tracking, and delivery-re;ated questions.
- Addressed customer concerns and worked to resolve service issues in a timely and professional manner.
- Maintained accurate records and followed established procedures for mail handling and customer transactions.
- Entered ZIP codes and used computerized systems to manage and distribute mail and packages.
- Communicated with coworkers and supervisors to support efficient operations and positive customer experiences.
- Provided regular operational status updates to management
LONGSHOREMAN/STEVEDORE
GLOUCESTER TERMINALS
Gloucester City, NJ
01.2018 - 04.2019
- Coordinated with crane operators and team members to support safe and efficient cargo-handling operations.
- Operated forklifts to load and unload imported goods from cargo ships.
- Inspected equipment and maintained organized work areas to support safety and operational standards.
- Followed established procedures for handling and organizing inventory.
GUEST SERVICE REPRESENTATIVE
NEW METLIFE STADIUM
Rutherford, NJ
11.2013 - 01.2017
- Assisted guests with ticket purchases, reservations, exchanges, cancellations, and refunds.
- Answered incoming telephone calls and responded to ticketing, event, and general guest inquiries.
- Addressed guest questions, complaints, and concerns using professional communication and customer service skills.
- Provided event information and guidance to help guests navigate the venue and admission process.
- Supported a positive guest experience while following stadium procedures and safety expectations.
Education
HIGH SCHOOL DIPLOMA -
MALCOLM X SHABAZZ HIGH
Newark, NJ06-2011
Skills
- Customer Service & Customer Support
- Customer Inquiry and Resolution
- Telephone Support & Call Handling
- Complaint Handling & Service Recovery
- Customer Transactions & Order Support
- Shipping, Tracking & Package Inquiries
- High learning aptitude
- Order Fulfillment
- Active Listening & Professional Communication
- Problem-Solving & Issue Resolution
- Positive attitude
- Organization
- Mechanical Troubleshooting
- Active Listening
- Multi-line Telephone Operations
- Call Logging & Call Escalation
- Incident Reporting
- Attention To Detail & Time Management
- Computer Skills
- Acadia-Software
- Detail-oriented
- Recordkeeping & Data Accuracy
- Computerized Systems & Data Entry
- Concierge Support
- Team Collaboration
- Quality Standards & Process Compliance
- Equipment operation
- Troubleshooting & Continuous Improvement
Timeline
PACKAGING AND LOGISTICS OPERATOR
ANHEUSERBUSCH
11.2020 - 06.2025
LONGSHOREMAN/STEVEDORE
GLOUCESTER TERMINALS
01.2018 - 04.2019
MAIL PROCESSING CLERK
UNITED STATES POSTAL SERVICE
11.2017 - 11.2020
GUEST SERVICE REPRESENTATIVE
NEW METLIFE STADIUM
11.2013 - 01.2017
HIGH SCHOOL DIPLOMA -
MALCOLM X SHABAZZ HIGH