Alexis Tauterouff
Binghamton,NY
Summary
Customer service and operations professional with 15+ years of experience supporting customers, point-of-sales systems, coordinating schedules and logistics, managing staff, and resolving day-to-day operational issues. Experienced with Square, SAP (S4/Sap HANA), and Microsoft Office, with a strong ability to learn new software and systems quickly. Skilled at troubleshooting, communicating with customers and coworkers, managing multiple priorities, and serving as a point of contact for problem resolution.
Overview
16
16
years of professional experience
Work History
Logistics Coordinator / Payroll Backfill
Frito Lay Transportation
07.2023 - Current
- Coordinate transportation schedules and traffic routes to support efficient daily operations.
- Communication with drivers, traffic teams, and receiving sites across the East Coast to resolve scheduling and operational issues.
- Serve as a point of contact for driver questions, troubleshooting, and problem resolution.
- Use SAP and other computer-based systems to support transportation and operational responsibilities.
- Coordinate with neighboring traffic locations to identify opportunities to prevent unnecessary expenses.
- Maintain accurate scheduling and transportation information while managing multiple priorities.
- Provide payroll backfill support and assist with administrative responsibilities as needed.
Darkroom Manager
Binghamton Photo Darkroom / Bundy Museum of History and Art
04.2018 - 08.2026
- Provide customer service assistance to museum visitors, photographers, students, and workshop participants.
- Manage daily operations including equipment, supplies, scheduling and customer needs.
- Use Square POS systems to process transactions.
- Manage inventory, maintain stock levels, and place orders for necessary supplies.
- Supervise and coordinate staff to ensure smooth daily operations.
- Manage online social media presence and communicate information to the public.
- Host demonstrations and instructional workshops, explaining technical processes clearly to individuals with varying levels of experience.
- Identify and resolve customer and operational problems while maintaining a professional, service-focused environment.
Barista & Front End Manager
Strange Brew Coffee
03.2017 - 08.2018
- Provide customer service in a fast-paced environment while managing multiple priorities.
- Managed front-end operations and assisted with staff coordination and training.
- Operated Square POS systems to process customer transactions efficiently including handling gift cards.
- Maintained inventory, monitored stock levels and ordering.
- Trained and supported employees in customer service, procedures and daily operations.
- Resolved customer questions and concerns, ensuring a professional and positive experience to foster customer loyalty.
- Collaborated in a busy, team-oriented environment, contributing to smooth operations and high morale.
Teacher’s Aide
Children’s Home of Wyoming Conference
07.2016 - 03.2017
- Supported staff and students in a structured and therapeutic educational environment.
- Communicated effectively with individuals with different needs and ability levels.
- Assisted with daily activities while maintaining patience, organization and professionalism.
Cashier, Call Center & Customer Services
Home Depot
10.2010 - 07.2016
- Assisted customers with questions, product information, orders and service needs.
- Provided customer support both in person and through the call center.
- Handled customer concerns and worked to resolve issues efficiently and professionally.
- Used computer and POS systems to process transactions and assist customers.
- Communicated with multiple departments to help customers find solutions.
- Maintained accuracy while handling multiple customer requests in a high-volume environment.
Education
High School Diploma -
Chenango Valley High School
Binghamton, NY06-2008
Skills
- Square POS
- SAP HANA/S4
- Microsoft Office
- Customer Service & Customer Support
- Technical Troubleshooting & Problem Resolution
- Scheduling & Logistics Coordination
- Staff Training & Supervision
- Order & Inventory Management
- Data & Information Management
- Written & Verbal Communication
- Online & Social Media Management
- Multitasking & Time Management
Timeline
Logistics Coordinator / Payroll Backfill
Frito Lay Transportation
07.2023 - Current
Darkroom Manager
Binghamton Photo Darkroom / Bundy Museum of History and Art
04.2018 - 08.2026
Barista & Front End Manager
Strange Brew Coffee
03.2017 - 08.2018
Teacher’s Aide
Children’s Home of Wyoming Conference
07.2016 - 03.2017
Cashier, Call Center & Customer Services
Home Depot
10.2010 - 07.2016
High School Diploma -
Chenango Valley High School