Desaray Carroll
Saint Petersburg,FL
Summary
Detail-oriented HR, Payroll, Benefits, and Operations professional with over 8 years of experience in high-volume, multi-location environments. Expertise in full-cycle payroll, HRIS and benefits administration, compliance, and workforce management. Skilled in process improvement, financial reconciliation, and cross-functional collaboration, with a strong foundation in the hospitality and event sectors.
Overview
1
1
Certification
9
9
years of professional experience
Work History
HR/AP/Payroll/Benefit Generalist
Next Level Brands Hospitality
11.2022 - Current
- Managed end-to-end payroll processing for 720+ employees across multiple locations, including weekly payroll, monthly commissions, annual bonuses, and tipped wage compliance.
- Reviewed and audited timekeeping data across Paycor, Toast, and Payday Portal, ensuring accurate hours, overtime, and regulatory compliance.
- Maintained accurate payroll and HRIS (Paycor) records, including compensation changes, tax withholdings, benefit deductions, and wage garnishments, while overseeing W-2 processing and year-end reporting.
- Conducted periodic audits and partnered with Finance to reconcile payroll funding, ensuring accurate journal entries and alignment with general ledger standards.
- Administered employee benefits programs, collaborating with third-party vendors to streamline enrollment, termination processes, and invoice reconciliation.
- Participated in HR policy development and compliance initiatives, ensuring alignment with evolving federal, state, and local labor regulations.
- Supported vendor and contractor management by processing W-9s, COIs, onboarding documentation, and managing AP/AR workflows, including invoicing and reconciling payments.
- Led cross-functional HR and payroll initiatives, implementing process improvements, conducting system audits, and developing training programs and standardized procedures across departments.
Operations Manager
Legends Hospitality – Yankees Steinbrenner Field
02.2022 - 11.2022
- Coordinated HR job fairs, onboarding, and training to enhance recruitment and employee integration
- Established, enforced, and updated policies, procedures
- Managed & processed weekly payroll and maintained documents for records
- Consolidated and reconciled any payroll discrepancies
- Conduct semi-annual payroll audits
- Process and monitor garnishment orders and other issues that impact payroll specifications
- Managed accounts payable and accounts receivable, inputting data
- Coded invoices, NPO payouts, Vendor payouts, Invoicing clients, vendors
- Obtain W9 and COI insurance certificates for new vendors, and process vendors into the system
- Oversaw premium food and beverage locations, managing twenty direct reports and scheduling over 300 employees and NPO/game day temporary staff
- Input inventory and analyze Stand Sheets to resolve any discrepancies utilizing Appetize
- Developed initiatives to improve operational efficiency. to save on labor by 5%
- Collaborated with team members to generate innovative solutions. with supervisors, NPOs, and team members
- Created BOH digital menu boards and implemented them into the system
- Increased sales and prices, worked with the culinary team, Purchasing, and management team, along with managing COS by decreasing the percentage
- Implemented price increase on beverages, along with strategically placing 25oz alcohol beverages throughout the building to increase sales and Pre-Cap for the 2022 season by 6%
- Created a Vending/Hawking program throughout the building
Club Manager
Legends Hospitality - Raymond James Stadium
08.2019 - 02.2022
- Manage premium food and beverage locations, twenty direct reports, and over 800+ employees and non-profit organizations (NPOs)/game day temporary staff
- Labor/food cost, par levels, and inventory, along with managing daily operations/event day operations, while keeping COS at a minimum
- Implemented price increase on beverages along with strategically placing 25oz alcohol and Smart water beverages throughout the building to increase the sales and Pre-Cap for the 2021-2022 season by 17%
- Increased sales prices, working with our Local Eats Culinary, Purchasing, and management team, along with managing COS by decreasing the percentage
- Developed labor-saving initiatives to improve efficiency.
- Created initiatives to save on labor
- Designed back-of-house digital menu boards to enhance communication., implemented them into Ping HD
- Coordinated with Local Eats Culinary, Purchasing, and management team to increase sales prices while effectively managing COS
- Implemented beverage price increases and strategically placed 25oz alcohol and Smart water throughout the building, boosting sales and per-cap by 17% for the 2021-2022 season
- Established a Vending/Hawking program to increase product availability.
Club Manager
Aramark – Raymond James Stadium
08.2018 - 02.2019
- Managed 24+ premium food and beverage locations with seven direct reports and over 400 employees, including non-profit groups and game day temporary staff
- Responsibilities include Job fairs, onboarding, labor/food cost, par levels, and inventory, along with managing daily operations/event day operations, along with keeping COS minimal
- Coordinated job fairs and onboarding, managed labor and food costs, established par levels, oversaw inventory, and directed daily and event day operations while maintaining minimal COS
- Average per-cap of 15.00 dollars per event, with the highest per-cap of $17.33 during the 2018 season for the Club, with the whole stadium average per-cap of $23.93
- Reduced labor costs by 5% through efficient scheduling and staff management.
- Implemented up-selling techniques in collaboration with supervisors, NPO, and staff, resulting in increased per-cap
Concessions Scheduling Coordinator
Levy Restaurants at Tropicana Field
01.2018 - 08.2018
- Coordinated scheduling, check-in, and placement of 400+ NPO volunteers and team members across 74 locations using Kronos, Smartsheet, and Excel
- Displayed the Levy Way principles in daily operations
- Conducted candidate interviews to evaluate qualifications
- Facilitated training classes for volunteers and team members to ensure compliance with operational standards
- Supported implementation of policies and maintained adherence to Levy standards among concessions team members and NPO volunteers
- Demonstrate and exemplify the Levy Way
Education
Diploma -
Blake High School
Tampa, FL05.2004
Skills
- Microsoft Office Suite
- Square POS
- Appetize POS
- WinARCS System
- Bypass POS
- Ping HD
- Quest System
- Paycor Payroll
- Toast POS
- MICROS POS
- QuickBooks Accounting
- ABI Payroll
- Kronos Payroll
- Alcohol Certification
- Safe Staff Certification
- ServSafe Certification
- UKG
Certification
- T.E.A.M. Alcohol Certification
- Safe Staff Certified
- ServSafe Food Handler Certified
Timeline
HR/AP/Payroll/Benefit Generalist
Next Level Brands Hospitality
11.2022 - Current
Operations Manager
Legends Hospitality – Yankees Steinbrenner Field
02.2022 - 11.2022
Club Manager
Legends Hospitality - Raymond James Stadium
08.2019 - 02.2022
Club Manager
Aramark – Raymond James Stadium
08.2018 - 02.2019
Concessions Scheduling Coordinator
Levy Restaurants at Tropicana Field
01.2018 - 08.2018
Diploma -
Blake High School