Maggie Lopez Carrasquillo
Kissimmee,FL
Summary
Customer Solutions Representative resolving billing, account, and service concerns while protecting sensitive customer information and maintaining accurate records. Supports customers through clear product explanations, careful problem-solving, and policy-based guidance in a fast-paced environment. Delivers consistent service by managing multiple priorities in customer support, data entry, and remote work settings.
Overview
1
1
Certification
5
5
years of professional experience
Work History
CUSTOMER SOLUTIONS REPRESENTATIVE
Spectrum / Charter Communications
Auburndale, FL
01.2026 - Current
- Resolve 15-30 customer inquiries per shift through professional service, active listening, and accurate account support.
- Resolve billing, service, and account concerns by identifying customer needs and recommending appropriate solutions.
- Explain products, services, policies, and account details clearly to support informed customer decisions.
- Maintain accurate customer records in computer systems while managing multiple requests with attention to detail.
- Build positive customer relationships by delivering calm, professional support in a fast-paced environment.
- Work independently to balance competing customer needs while meeting quality and service expectations.
INSURANCE AGENT – CONTRACTED
Primerica
Tampa, FL
04.2025 - 11.2025
- Supported [8-12] client appointments weekly while handling complex insurance and financial questions with clear, patient communication.
- Explained insurance products in plain language, helping clients understand options based on their needs and circumstances.
- Handled confidential personal and financial information responsibly while following established procedures and regulatory requirements.
- Managed virtual appointments and client follow-up independently, maintaining organized communication across multiple priorities.
- Built client relationships through professional communication, responsive service, and consistent follow-up.
- Balanced multiple clients and priorities remotely while keeping work organized and detail-focused.
HUMAN RESOURCE SPECIALIST
Central Florida Health Care
Winter Haven, FL
04.2023 - 06.2025
- Responded to employee questions and concerns, providing clear guidance and practical customer support.
- Communicated company policies and procedures clearly to employees while supporting policy and procedure compliance.
- Managed multiple HR priorities and deadlines while maintaining accuracy and strong time management.
- Updated records and processed information using computer systems and Microsoft Office.
- Collaborated with employees, management, and other departments to resolve issues efficiently and maintain professional relationships.
HUMAN RESOURCE MANAGER
Highlands Lake Center
Lakeland, FL
07.2021 - 03.2023
- Managed day-to-day human resources functions and provided support to employees and management.
- Maintained confidential personnel files, employee records, and employment documentation.
- Coordinated onboarding and employee documentation while ensuring required information was completed accurately.
- Addressed employee questions, concerns, and workplace issues professionally.
- Applied company policies and procedures consistently.
- Managed multiple priorities, deadlines, and administrative responsibilities in a busy work environment.
- Communicated effectively with employees at all levels of the organization.
- Maintained accurate documentation and records while protecting confidential information.
- Assisted management with employee-related processes and administrative needs.
Education
High School Diploma - undefined
Stone Academy
Waterbury, Ct06-2002
Skills
- Customer Service & Customer Support
- Problem Solving & Conflict Resolution
- Data Entry & Recordkeeping
- Cash & Payment Handling
- Confidential Information
- Administrative Support
- Customer Solutions
- Human Resources
- Documentation & Filing
- Communication
- Attention to Detail
- Time Management
- Policy & Procedure Compliance
- Sales & Account Support
- Microsoft Office
- Remote & Independent Work
- Strong customer service and interpersonal skills
- Excellent verbal and written communication
- Reliable and dependable
- Strong attention to detail and accuracy
- Experienced handling confidential information
- Comfortable working independently and as part of a team
- Able to learn and follow policies, procedures, and regulations
- Experienced working in both office and remote environments
- Strong organizational and time-management skills
Certification
Licensed Insurance Agent – Primerica
Personal Information
Title: Customer Service | Human Resources | Customer Solutions
Timeline
CUSTOMER SOLUTIONS REPRESENTATIVE
Spectrum / Charter Communications
01.2026 - Current
INSURANCE AGENT – CONTRACTED
Primerica
04.2025 - 11.2025
HUMAN RESOURCE SPECIALIST
Central Florida Health Care
04.2023 - 06.2025
HUMAN RESOURCE MANAGER
Highlands Lake Center
07.2021 - 03.2023
High School Diploma - undefined
Stone Academy