Supported company by managing expenses, scheduling appointments and restocking supplies.
Oversee all aspects of social media, and help develop and execute digital marketing
Increased customer satisfaction by providing personalized assistance and tailored vehicle recommendation services.
Personal Banker
Citibank
11.2019 - 03.2021
Utilized strong interpersonal communication skills during client interactions and offered tailored products to clients, resulting in increased trust and fostering long-lasting relationships.
Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Boosted sales of bank products through effective cross-selling and up-selling techniques.
Visitor Services Associate
Houston Museum Of Natural Science
05.2017 - 04.2020
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Handled cash transactions securely while maintaining an accurate record of all financial activities within the box office.
Built rapport with frequent patrons, fostering a sense of loyalty and repeat business.
Maximized revenue by upselling additional services or promotional packages when appropriate.
Responded to customer inquiries related to services and promptly addressed issues or complaints.
Call Center Team Lead
Ruffalo Noel Levitz, LLC
09.2017 - 05.2019
Built and maintained positive relationships with UTSA Alumni and encouraged them to donate to the university .
Reached out to previous donors to strengthen relationships and ask for their continued support.
Informed alumni of what resources are available to current students due to increased financial support, such as scholarships and student programs.