Summary
Overview
Work History
Education
Skills
Hobbies
Volunteer Work
Homeschool Teacher
Timeline
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Sabrina Akins

Fort Payne,AL

Summary

Dynamic and dedicated professional with a strong background in customer service at McDonald's, recognized for enhancing customer satisfaction through effective communication and teamwork. Proven ability to maintain high cleanliness standards in fast-paced environments, demonstrating attention to detail and reliability. Skilled in multitasking and problem-solving, contributing to improved operational efficiency.

Overview

2
2
years of professional experience

Work History

Crew Member

McDonald's
09.2024 - 05.2025
  • Assisted in maintaining cleanliness and organization of work area.
  • Provided excellent customer service by addressing inquiries and fulfilling orders.
  • Collaborated with team members to ensure efficient workflow during peak hours.
  • Learned and adhered to safety protocols for food handling and equipment use.
  • Operated cash register, processed transactions, and handled payment accurately.
  • Engaged customers with friendly interactions to enhance their dining experience.
  • Worked front counter, drive-thru and other areas.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Assisted other team members to achieve goals.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.

Environmental Services Housekeeper

DeKalb Regional Medical Center
12.2022 - 09.2023
  • Maintained cleanliness and hygiene standards in patient rooms and common areas.
  • Followed safety protocols to ensure a safe environment for staff and patients.
  • Collaborated with team members to complete daily housekeeping tasks effectively.
  • Reported maintenance issues to ensure prompt resolution of facility concerns.
  • Adapted to changing priorities in a fast-paced healthcare environment quickly.
  • Received positive feedback for attention to detail and commitment to cleanliness standards.
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
  • Practiced established infection control methods to reduce risks to patients, families, and medical staff.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
  • Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
  • Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
  • Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
  • Showcased exceptional work ethic and reliability, contributing to team success and maintaining high levels of cleanliness throughout the facility.
  • Maintained a safe environment for patients, staff, and visitors through diligent inspection and maintenance of equipment and supplies.
  • Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
  • Upheld a strong safety culture by consistently following established guidelines for the handling and disposal of biohazardous waste.
  • Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites, and labor and delivery rooms to maintain exceptional level of cleanliness.
  • Verified cleanliness and organization of storage areas and carts.
  • Exceeded departmental goals for cleanliness ratings through meticulous attention to detail in all aspects of daily work.
  • Assisted in training new hires on proper procedures, safety guidelines, and equipment usage to ensure consistency across the team.
  • Optimized workflow efficiency with proactive communication between housekeeping team members and other departments.
  • Cleaned elevators, glass, and planters in public areas.
  • Collaborated with department supervisors to identify areas for improvement in housekeeping processes and implement changes as needed.
  • Promoted adherence to regulatory requirements by staying current on evolving industry standards for environmental services housekeeping best practices through regular training courses required by the hospital.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
  • Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning methods.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.

Education

Northeast Alabama Community College
Rainsville, AL

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Clear communication
  • Attention to detail
  • Self-discipline
  • Interactive communication skills
  • Integrity and honesty
  • Safety awareness
  • Initiative and Self-motivation
  • Verbal and written communication
  • Learning agility
  • Assertiveness
  • Willingness to learn
  • Reliability and punctuality
  • Task prioritization
  • Adaptability and flexibility
  • Team player
  • Cleaning and organization
  • Collaboration and teamwork
  • Dependable and cooperative

Hobbies

I enjoy studying the Bible, reading, writing, learning, jigsaw puzzles, gardening, spending time outdoors, playing board games, watching documentaries, spending time with my children, and spending time with my pets.

Volunteer Work

I help with children's classes and program's at my church. I just recently taught the Kindergarten class during our Vacation Bible School week. I also help with my youngest daughter's Girl Scout Troop.

Homeschool Teacher

I am a mother of six children ranging in age from 27.5 to 7 years old. I homeschooled my oldest four children from preschool through graduation. My middle son has Epilepsy along with learning delays, and my eldest son has Autism Level 1 (which used to be called Aspergers); Therefore, I am informed of some challenges that come with special needs children. I am passionate about teaching and watching children learn!

Timeline

Crew Member

McDonald's
09.2024 - 05.2025

Environmental Services Housekeeper

DeKalb Regional Medical Center
12.2022 - 09.2023

Northeast Alabama Community College

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Sabrina Akins