Summary
Overview
Work History
Education
Skills
Timeline
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Sabrina Alic

Sabrina Alic

Cleveland,OH

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

6
6
years of professional experience

Work History

Director of Logistics

EKS Logistics
09.2023 - Current
  • Collaborated with project managers to discuss procurement, logistics and service requirements for optimized purchasing power.
  • Coordinated mission details and communicated with unit to convey changes.
  • Provided procurement of goods, provision of transportation services, tracking of movement and change to support safe and secure operations.
  • Managed logistics assets for timely and cost-effective delivery of cargoes.

Sales Representative

Ken Ganley Hyundai
09.2021 - 09.2023
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Negotiated prices, terms of sales and service agreements.
  • Set and achieved company defined sales goals.

Shift Leader

Dairy Queen
01.2019 - 09.2021
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Education

Associate of Arts - Business Management

Cuyahoga Community College
Cleveland, OH
05.2024

Skills

  • Transportation Management
  • Logistics Coordination
  • Client Account Management
  • Customer Retention
  • Training & Mentoring

Timeline

Director of Logistics

EKS Logistics
09.2023 - Current

Sales Representative

Ken Ganley Hyundai
09.2021 - 09.2023

Shift Leader

Dairy Queen
01.2019 - 09.2021

Associate of Arts - Business Management

Cuyahoga Community College

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Sabrina Alic