Sabrina Astraea
Madison,TN
Summary
Dynamic Store Manager with a proven track record at First Cash Pawn, excelling in customer relations and problem-solving. Recognized for enhancing customer satisfaction and fostering a loyal clientele. Skilled in multitasking and technical support, I effectively led teams to achieve operational excellence while maintaining a clean and safe environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Store Manager
First Cash Pawn
05.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Bar Manager
Mellow Mushroom Pizza
04.2021 - 03.2023
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
Education
Bachelor of Arts - Music Theory, History, And Criticism
University of Arizona
Tucson, AZ01-2016
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Hardware installation
- Technical support
- Software configuration
- Network troubleshooting
- Strong multitasking
- Team player attitude
Certification
- CompTIA A+ certification
- In progress to complete CompTIA Security+ Certification
Timeline
Store Manager
First Cash Pawn
05.2023 - Current
Bar Manager
Mellow Mushroom Pizza
04.2021 - 03.2023
Bachelor of Arts - Music Theory, History, And Criticism
University of Arizona
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