Sabrina Bell
Summary
Collaborated effectively with team members in various settings. Assisted in completing assignments independently and proactively addressed additional tasks. Adapted quickly to new software and technologies. Prioritized work to meet deadlines and achieve goals. Supported team members in tackling complex challenges. Committed to contributing to organizational success. Provided administrative support to enhance office operations and improve customer service. Communicated clearly in both verbal and written formats. Fostered strong relationships with key accounts through a customer-centric approach.
Overview
1
1
Language
15
15
years of professional experience
Work History
Air Cargo Agent
Trego-dugan Aviation
Las Vegas, NV
03.2026 - Current
- Trained new team members on company procedures, systems, and best practices to ensure seamless integration into the role.
- Implemented and maintained security protocols to safeguard cargo shipments.
- Loaded and unloaded freight while following ramp safety and handling procedures.
- Inspected shipments for damage, weight, and documentation compliance before release.
- Coordinated with ramp and warehouse teams to organize timely cargo movement.
- Supported secure handling of hazardous and special cargo according to airline requirements.
- Provided support during peak periods or staff shortages, demonstrating adaptability and teamwork skills.
- Operated cargo handling equipment to facilitate safe and quick loading and unloading of cargo.
Health Concierge
Aetna
Remote WFH
12.2021 - 02.2026
- Managed inquiries regarding health benefits claims for individuals and families.
- Managed high volume of inbound calls from health plan customers, ensuring effective communication and support.
- Facilitated dissemination of copay and premium information, pre-approval procedures, and product availability.
- Ensured adherence to HIPAA guidelines and procedures to maintain regulatory compliance.
- Ensured data accuracy through meticulous verification processes to produce error-free reports.
- Facilitated inquiries regarding eligibility determinations and plan options.
- Engaged with customers to resolve outstanding issues and enhance satisfaction.
VETERINARY ASSISTANT
Homestead animal hospital
Pahrump, NV
06.2017 - 07.2023
- Enhanced productivity and streamlined patient flow within medical team operations.
- Managed processing of new patients and updating of client records utilizing standardized registration systems and encrypted databases.
- Executed routine nail trimming procedures, ensuring a positive and comforting experience for patients and pet owners.
- Engaged with clients to assess pet well-being and provide guidance on difficult choices.
- Maintained up-to-date medical records to ensure precise treatment during future visits.
- Assisted in filling prescriptions. Supported laboratory work. Aided in diagnostic radiology tasks.
- Administered feeding protocols tailored to individual dietary needs and schedules.
- Assisted in stocking examination rooms and preparing treatment areas. Maintained cleanliness of animal kennels.
OFFICE ADMINISTRATOR
Genuine Pest Control
Pahrump, NV
06.2020 - 10.2021
- Optimized office productivity through effective coordination of administrative tasks and comprehensive support for staff.
- Executed payment processing and credit card receipt management to ensure accurate customer account records.
- Achieved timely payment collection by effectively managing customer billing cycles and preparing past-due notices to minimize outstanding balances.
- Executed systematic updates of customer information and eliminated obsolete accounts to maintain a streamlined database.
- Processed routine bank transactions and managed basic bookkeeping tasks to uphold operational efficiency.
- Facilitated effective board meetings by crafting detailed agendas. Captured critical meeting notes to inform stakeholders. Drove follow-up initiatives to enhance operational efficiency.
- Streamlined cash flow processes by coordinating invoicing and managing past-due communications with customers.
- Operated multi-line phone system, ensuring timely call routing and message delivery while providing a welcoming environment for visitors.
GENERAL MANAGER
JRI Management
Bixby, Ok
06.2015 - 03.2016
- Enhanced productivity and employee retention through operational improvements and fostering strong team relationships.
- Oversaw cleanliness and pest control in the building by monitoring team responsibilities and coordinating with maintenance specialists.
- Facilitated resolution of customer issues by employing tactful communication strategies.
- Implemented rigorous quality, safety, and sanitation standards to ensure compliance within foodservice operations.
- Oversaw receipt of goods from suppliers, rotated products, and enforced safe storage practices to prevent spoilage.
RESTAURANT MANAGER
Ghai Management
Parsons, Ks
09.2011 - 06.2015
- Achieved high customer satisfaction through a positive dining atmosphere. Elevated service standards by actively engaging with customers. Leveraged feedback to implement strategic improvements in restaurant operations.
- Developed and implemented training initiatives for employees in food preparation and customer service to strengthen overall team dynamics.
- Analyzed health safety and sanitation procedures to detect and resolve violations, ensuring a safe environment for all.
Education
High School Diploma -
Vista high school
Vista, CaSkills
- Fostered collaboration among diverse teams to streamline operational processes
- Performed systematic audits and communicated findings to maintain adherence to HIPAA regulations
- Analyzed customer feedback to develop and execute effective resolutions for complaints
- Designed initiatives aimed at improving customer interaction and accelerating response times
- Assessed data and market trends to support effective strategic decisions in diverse business contexts
- Employed analytical reasoning methods to uncover patterns and improve critical thinking proficiency
- Applied analytical skills to evaluate circumstances, recognize obstacles, and develop effective strategies for resolution
- Diagnosed and rectified technical problems to support seamless user interactions and optimize system efficiency
- Developed and implemented creative strategies aimed at improving problem-solving processes
- Oversaw data entry and verification processes to uphold data integrity standards Led initiatives to optimize data retrieval workflows, resulting in enhanced operational efficiency
- Maintained meticulous records organization and accuracy to uphold compliance requirements
- Demonstrated proficiency in Windows software, including Word, Excel, PowerPoint, and Outlook
Languages
English
Full Professional
Timeline
Air Cargo Agent
Trego-dugan Aviation
03.2026 - Current
Health Concierge
Aetna
12.2021 - 02.2026
OFFICE ADMINISTRATOR
Genuine Pest Control
06.2020 - 10.2021
VETERINARY ASSISTANT
Homestead animal hospital
06.2017 - 07.2023
GENERAL MANAGER
JRI Management
06.2015 - 03.2016
RESTAURANT MANAGER
Ghai Management
09.2011 - 06.2015
High School Diploma -
Vista high school