Sabrina Bigbie
Savannah,TN
Summary
Results-driven Store Manager with expertise in customer service, sales optimization, and team leadership. Committed to enhancing operational efficiency and maximizing sales through innovative merchandising strategies.
Overview
19
19
years of professional experience
Work History
Store Manager
Rent-A-Center
Savannah, TN
06.2022 - Current
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff on customer service excellence and product knowledge.
- Managed inventory levels, optimizing stock availability to meet customer demand.
- Implemented promotional strategies, enhancing store visibility and sales performance.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Developed staff schedules, balancing operational needs with employee availability.
- Resolved customer inquiries and complaints, fostering positive shopping experiences.
- Conducted regular performance evaluations, providing constructive feedback for team development.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Key Holder
Ashley Furniture Homestore
Jackson, TN
05.2021 - 05.2022
- Managed daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored new staff on policies, procedures, and product knowledge.
- Oversaw inventory management processes to maintain stock accuracy and availability.
- Implemented visual merchandising strategies to enhance product presentation and sales appeal.
- Conducted regular audits of store displays and inventory levels for compliance with standards.
- Resolved customer inquiries and issues effectively to promote a positive shopping experience.
- Collaborated with management on strategic initiatives to drive revenue growth and efficiency improvements.
Head Teller
Central Bank
Savannah, TN
02.2018 - 02.2021
- Supervised daily cash operations, ensuring compliance with banking regulations and internal policies.
- Trained and mentored junior tellers, fostering professional development and enhancing team performance.
- Implemented process improvements that increased transaction efficiency and reduced customer wait times.
- Managed customer inquiries, resolving issues promptly to maintain high satisfaction levels.
- Analyzed cash flow patterns, optimizing inventory levels to mitigate risk of shortages or surpluses.
- Conducted regular audits of cash drawers, verifying accuracy and adherence to security protocols.
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
Branch Manager
Cash Express, LLC
Savannah, TN
02.2007 - 02.2018
- Led branch operations, ensuring compliance with company policies and regulatory standards.
- Developed and implemented training programs for staff to enhance customer service skills.
- Analyzed financial reports to identify trends and optimize branch performance.
- Managed inventory control processes, reducing discrepancies and improving accuracy.
- Oversaw cash handling procedures, minimizing risk through strict adherence to protocols.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Fostered relationships with local businesses to drive community engagement and increase referrals.
- Implemented strategic marketing initiatives, enhancing brand visibility within the market.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Education
No Degree - General Studies
Jackson State Community College
Savannah, TNSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- POS systems
- Goals and performance
- Team building and leadership
- Team motivation
- Recruiting and hiring
- Operations management
- Leadership development
- Supply ordering
- Policies and procedures
- Store displays
- Staff supervision
- Staff management
- Sales expertise
- Employee scheduling
- Accurate cash handling
- Work Planning and Prioritization
- Opening and closing procedures
- Documentation and reporting
- Relationship building and management
- Strategic thinker
- Operations
- Order management
- Sales strategies
- Team development
- Retail sales techniques
- Product merchandising
- Sales professional
- Customer response
- Accurate money handling
- Bank deposit procedures
- Loss prevention
- Bank and safe deposits
- Operational efficiency
- Inventory oversight
- Loss prevention procedures
- Retail merchandise quality standards
- Strategic planning
- Performance reviews
- Sales analysis
- Sales coaching
- Maximizing profitability
- Pricing strategies
- Flexible schedule
- Sales promotions
- Leading staff meetings
- Vendor management
- Merchandise planning
- Delegating work
- Advertising and marketing
- Personnel development
- Marketing and promotions
- Special events
Accomplishments
- Managed a store that exceeded company expectations in every category during the 4 months quarter.
- Exceeded monthly store sales goals 4 months in a row.
- Achieved the 4 months national store ranking within 4 months
- Supervised team of 10 staff members.
- Recruited 1year successful new managers within one year.
Timeline
Store Manager
Rent-A-Center
06.2022 - Current
Key Holder
Ashley Furniture Homestore
05.2021 - 05.2022
Head Teller
Central Bank
02.2018 - 02.2021
Branch Manager
Cash Express, LLC
02.2007 - 02.2018
No Degree - General Studies
Jackson State Community College
Multiple Top Sales Awards In District as well as one of the most profitable store region
I love sales, and I just made the customer feel at ease. I was able to achieve this within my District with multiple top sales awards for the most sales out of the whole district, Ending 2025 with one of the most profitable stores in the region.