Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Hi, I’m
Sabrina Branham
ROWLETT,TX
Summary
Overview
13
years of professional experience
2
years of post-secondary education
Work History
Self EmployedRowlett, TX
Notary Public
05.2020 - Current
Job overview
- Checked documents and identifying credentials for all parties.
- Administered oath to document signers to obtain affirmation of truth.
- Met with clients in location of their choice to witness signings.
- Updated journal with names and dates for permanent record.
- Managed physical file systems.
- Supported timely and accurate administrative task completion.
Loss Express Ph. 855-943-1975Dallas, TX
Total Loss Auto Claims Manager/BPO Manager
02.2020 - 12.2022
Job overview
- Fully trained BPO in remote call center setting, on company processes and how to organize and train group of 60 plus team members to process total loss claims in outbound call center environment.
- Made outbound calls daily to Customers and their Lienholder to resolve auto claims, using computer and company software.
- Worked with insured to get special authorizations required by their Lienholder to process their claim.
- Resolved escalated Total Loss auto claims.
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
- Prepared productivity data for management to show BPOs Progress
- Synthesized data into comprehensive weekly written reports for management.
- Collected Loan information from claimant's Lienholder to complete claims as well as maintained all personal information within company software with discretion. by adjusters and Lien holders regarding Total Loss claims.
Fry's Electronics Inc.Plano, TX
Customer Service Supervisor/Trainer
06.2006 - 05.2013
Job overview
- Supervised team of front-end cashiers of 10-40 at any given time
- Cash handling
- Trained new hires for entire store weekly, for 6 departments, with over approximately 150 employees on every area of store operations.
- Processing all new hire paperwork, including but not limited to, tax forms, payroll forms, informational forms.
- Resolving customer issues and conflicts.
- Balancing cash safe of $10,000.00 daily
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
Education
Collin County Community College DistrictPlano, TX
Some College (No Degree) from Associate of Arts Specializing in Criminal Justice
08.2002 - 01.2004
University Overview
Lakeview Centennial High SchoolGarland, TX
High School Diploma
08.1998 - 05.2002
University Overview
Skills
Highly motivated Self Starter with experience in fully remote work
Experience with Microsoft
Customer Service
Policies and procedures
Staff Management
Coaching and mentoring
Contract Management
Key Performance Indicators
Verbal and written communication
Organization and Time Management
Consistently meet goals
Efficient multi-tasker
Employee scheduling
Deadline-oriented
Auto insurance Knowledge
Quote
“Without ambition one starts nothing. Without work one finishes nothing. The prize will not be sent to you. You have to win it.”
Timeline
Notary Public
Self Employed
05.2020 - Current
Total Loss Auto Claims Manager/BPO Manager
Loss Express Ph. 855-943-1975
02.2020 - 12.2022
Customer Service Supervisor/Trainer
Fry's Electronics Inc.
06.2006 - 05.2013
Collin County Community College District
Some College (No Degree) from Associate of Arts Specializing in Criminal Justice
08.2002 - 01.2004
Lakeview Centennial High School
High School Diploma
08.1998 - 05.2002