Sabrina Brown
Winterville,US
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Team player bringing 21 years of Police Dispatching and 5 years of Customer Services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension emergency situations while accurately relaying information to public safety personnel. Documenting calls to ensure the officers on any scene have back-up assistance.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Police Dispatcher
East Carolina University Police Department
Greenville, NC
11.2011 - 07.2024
- Run criminal record checks, driver's license numbers, license plates into Division of Criminal Information Database, (DCI) for at officers request
- Operated telephone and radio equipment to receive requests and report from police officers, medical dispatch and firefighting crews
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty
- Used Records Management System, (RMS) to track and maintain case incident numbers and logs
- Questioned callers to determine nature of problem and location, to direct correct type of response needed
- Monitored alarm system and closed circuit television to dispatch appropriate police response to intrusions and trouble alarms
- Routed calls to police, fire and ambulance services to meet individual callers needs
- Completed appropriate forms and radio announcements from other agencies as needed for BOLO, (Be On The Look Out) alerts
- Offered friendly and efficient services to customers, handled challenging situations with ease.
Customer Service Representative Agent
North Carolina Department Of Revenue
Rocky Mount, NC
08.2006 - 11.2011
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to inbound and outbound calls
- Recommended solution to customers, thoroughly explaining details
- Assisted customers with setting appointments, special orders requests and arranging pick-up location of forms
- Answered customer telephone calls promptly to avoid on-hold wait time.
Police Dispatcher
East Carolina University Police Department
Greenville, NC
01.1999 - 08.2006
- CAD, (Computer Aid Dispatch) is used to keep track of case incident numbers and logs
- Assistant TAC, (Terminal Agency Coordinator) representative for the Division Of Information
- Same duties as current job duties.
Education
Cosmetology -
Pitt Community College
Winterville, NC05.1984
High School -
J. H. Rose High School
Greenville, NC05.1981
Medical Billing & Coding -
Kaplan (Online)
New York, NYSkills
- Information intake
- Strong verbal communication
- Data entry
- Computer-aided dispatching
- Problem resolution
- Attention to Detail
- Verbal and Written Communication
- Inbound and Outbound Calling
- Good Telephone Etiquette
- Written Communication
Certification
- PST- Public Safety Telecommunicator
- DCI- Division of Criminal Information, SBI
Timeline
Police Dispatcher
East Carolina University Police Department
11.2011 - 07.2024
Customer Service Representative Agent
North Carolina Department Of Revenue
08.2006 - 11.2011
Police Dispatcher
East Carolina University Police Department
01.1999 - 08.2006
- PST- Public Safety Telecommunicator
- DCI- Division of Criminal Information, SBI
Cosmetology -
Pitt Community College
High School -
J. H. Rose High School
Medical Billing & Coding -
Kaplan (Online)
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