Sabrina Caldwell
Louisville,KY
Summary
Focused professional ready to provide assistance in the form of scheduling appointments, accompanying individuals to meetings and supporting the recovery process. A multitasking Peer Support Specialist offering compassion and respect while communicating effectively.
Overview
16
16
years of professional experience
Work History
Peer Support Specialist
Unlimited Love
01.2019 - 05.2021
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Increased awareness of and supported participation in self-help and advocacy organizations.
- Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
Customer Service Representative
SITEL Worldwide
08.2005 - 01.2007
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Responded to customer requests for products, services and company information.
Education
GED -
Earle C. Clements Job Corps Academy
Morganfield, KY09.2008
Skills
- Recovery Guidance
- Planning Skills
- Staff Meetings
- Problem-Solving Skills
Fast learner
I can pick up on information and skills quickly
Additional Information
I have a great personality. I am purpose driven. I believe in being on time. I am dedicated. I am a hard worker that believes in team work ethics.
Timeline
Peer Support Specialist
Unlimited Love
01.2019 - 05.2021
Customer Service Representative
SITEL Worldwide
08.2005 - 01.2007
GED -
Earle C. Clements Job Corps Academy
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