Sabrina Castro
Houston,TX
Summary
Accomplished Retail Banker II from Woodforest Bank, adept in consumer banking and bilingual communication, significantly contributed to branch success through exceptional customer service and strategic cross-selling of financial products. Demonstrated reliability and multitasking, enhancing team productivity and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Retail Banker II - BI
Woodforest Bank
04.2022 - Current
- Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
- Collaborated with team members to achieve branch sales targets and enhance overall productivity.
- Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
- Increased customer satisfaction by providing personalized banking solutions and exceptional customer service.
- Identified opportunities for cross-selling financial products, resulting in higher revenue generation.
- Engaged customers in needs-based conversations to identify opportunities and address banking plans and credit line needs.
- Identified, marketed and recommended bank products and services to achieve individual sales.
- Streamlined account opening processes for improved efficiency and a better client experience.
- Developed strong relationships with clients, creating lasting connections that contributed to business growth.
- Processed applications for new accounts.
- Consistently met or exceeded individual performance goals, contributing significantly to overall branch success.
- Maintained friendly and professional customer interactions.
- Educated customers on online banking and mobile banking applications.
- Executed wire transfers, stop payments and account transfers.
- Cross-sold accounts and credit lines, loans and other bank products.
- Performed account maintenance by closing out accounts and changing customer addresses.
Shift Manager
PLS Check Cashers
10.2020 - 02.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Supervised ongoing daily production phases.
Cashier
BOLLILLO BAKERY
01.2018 - 08.2020
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Combination Welder, Certificate of Technology
Mt San Jacinto College
Uvalde, TX05.2022
High School Diploma -
NORTH SHORE SENIOR HIGH SCHOOL
353 N CASTLEGORY, HOUSTON2020
Skills
- Cash Handling
- Financial product knowledge
- Consumer Banking
- Customer Service
- Honest and Dependable
- Reliable and Responsible
- Multitasking
- Bilingual in [Spanish]
Timeline
Retail Banker II - BI
Woodforest Bank
04.2022 - Current
Shift Manager
PLS Check Cashers
10.2020 - 02.2022
Cashier
BOLLILLO BAKERY
01.2018 - 08.2020
Combination Welder, Certificate of Technology
Mt San Jacinto College
High School Diploma -
NORTH SHORE SENIOR HIGH SCHOOL