Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vishal Vyas

Galloway,NJ

Summary

Accomplished banking professional with extensive experience at TD Bank, adept in branch operations and cash handling, enhanced by exceptional customer service skills. Proven track record in increasing customer satisfaction and revenue generation through effective teamwork and collaboration. Demonstrates a strong commitment to financial product knowledge and fraud prevention, contributing to significant branch performance improvements. Diligent [Desired Position] with strong background in retail banking, excelling in customer service and financial transactions. Proven ability to foster client relationships and provide tailored banking solutions. Demonstrated expertise in account management and cross-selling banking products.

Overview

17
17
years of professional experience

Work History

Retail Banker II

TD Bank
01.2021 - Current
  • Strengthened client portfolio by identifying needs and recommending suitable financial products or services.
  • Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
  • Complied with regulatory, legal and ethical requirements to protect bank assets.
  • Kept current with financial services marketplace and legal and regulatory environment to uphold highest ethical requirements of industry.
  • Maintained high levels of cash handling accuracy, ensuring proper documentation and adherence to compliance requirements.
  • Collaborated with team members to achieve branch sales targets and enhance overall productivity.
  • Increased customer satisfaction by providing personalized banking solutions and exceptional customer service.
  • Identified opportunities for cross-selling financial products, resulting in higher revenue generation.

Financial Service Associate

TD Bank
05.2019 - Current
  • Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
  • Traveling to various locations
  • Working with different stores and teams
  • Collaborated with team members to achieve sales targets and improve overall branch performance.
  • Worked closely with other departments to provide seamless service delivery for complex client requests.
  • Adapting to any roll the store requires

Head Teller

TD Bank
07.2018 - Current
  • Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
  • Oversaw currency shipments and deposits while adhering to strict safety guidelines.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
  • Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
  • Introduced customers to other bank team members to help meet financial needs.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.

Assistant Head Teller

TD Bank
09.2016 - Current
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Supported the Head Teller in training new employees, fostering a positive work environment and efficient team performance.
  • Maintained strict compliance with bank policies and regulations, mitigating risk exposure in daily operations.
  • Assisted customers with account maintenance tasks, ensuring accurate record-keeping and timely resolution of issues.
  • Successfully maintained a balanced cash drawer, consistently achieving accuracy in daily transaction processing.

Teller II

TD Bank
10.2012 - Current
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.

Teller

TD Bank
11.2007 - Current
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.

Education

Business Administration

Absegami High School
Galloway, NJ
06.2006

Skills

  • Branch operations
  • Cash Handling
  • Banking Software Familiarity
  • Financial product knowledge
  • Cash handling proficiency
  • Consumer Banking
  • Fraud prevention
  • Customer Education
  • Financial Planning
  • Positive Attitude
  • Teamwork and Collaboration
  • Customer Service

Languages

Gujarati
Hindi
English

Timeline

Retail Banker II

TD Bank
01.2021 - Current

Financial Service Associate

TD Bank
05.2019 - Current

Head Teller

TD Bank
07.2018 - Current

Assistant Head Teller

TD Bank
09.2016 - Current

Teller II

TD Bank
10.2012 - Current

Teller

TD Bank
11.2007 - Current

Business Administration

Absegami High School

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Vishal Vyas