Shameka Turner
Penns Grove,NJ
Summary
Accomplished Retail Banker II at TD Bank, adept in cash handling proficiency and customer service excellence. Elevated client portfolios through strategic financial recommendations, ensuring compliance and high satisfaction. Demonstrated exceptional problem-solving abilities, enhancing customer trust and operational efficiency at Deepwater Industries Federal Credit Union.
Professional banker with strong experience prepared for this role. Adept at driving results through effective financial solutions and customer relationship management. Emphasizes team collaboration and adapts seamlessly to changing needs. Skilled in client consultations, transaction processing, and regulatory compliance. Reliable and solutions-focused.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Banker II
TD Bank
04.2023 - Current
- Strengthened client portfolio by identifying needs and recommending suitable financial products or services.
- Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
- Complied with regulatory, legal and ethical requirements to protect bank assets.
- Kept current with financial services marketplace and legal and regulatory environment to uphold highest ethical requirements of industry.
- Maintained high levels of cash handling accuracy, ensuring proper documentation and adherence to compliance requirements.
Member Service Representative
Deepwater Industries Federal Credit Union
04.2017 - 03.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
Education
No Degree - Liberal Arts
Salem Community College
Carney's Point, NJ05-2025
Skills
- Branch operations
- Cash handling proficiency
- Credit analysis
- Fraud prevention
- Vault teller operations
- Safety deposit access management
- Positive Attitude
- Problem-solving abilities
- Customer service excellence
- Multitasking Abilities
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 5 staff members.
- Resolved product issue through consumer testing.
Certification
- Autodesk Certified Professional (ACP)
- Salesforce Certified Administrator
Timeline
Retail Banker II
TD Bank
04.2023 - Current
Member Service Representative
Deepwater Industries Federal Credit Union
04.2017 - 03.2023
No Degree - Liberal Arts
Salem Community College
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