Melissa Martin
Bedford,Virginia
Summary
Experienced retail banking professional with strengths in customer service, cash handling, credit analysis, and branch performance coordination.
Overview
10
10
years of professional experience
Work History
Retail Banker II
Woodforest Bank
Milford, PA
03.2021 - 03.2024
- Identified customer financial needs and recommended appropriate deposit, lending, and digital banking solutions.
- Opened and maintained consumer deposit accounts while ensuring accurate documentation and compliance with banking procedures.
- Processed teller transactions, cash balancing, and end-of-day reconciliations with consistent accuracy.
- Resolved account inquiries and service issues promptly, strengthening customer satisfaction and retention.
- Verified identification and transaction details to support fraud prevention and regulatory compliance.
- Educated customers on online banking, mobile deposit, and account access tools to improve self-service adoption.
- Supported branch operations by maintaining organized records, safeguarding cash, and following security protocols.
- Collaborated with branch team members to streamline workflow and deliver efficient customer service.
- Maintained high cash-handling accuracy, ensuring proper documentation and compliance.
- Partnered with team members to meet branch sales targets and improve overall productivity.
- Identified opportunities for cross-selling financial products, resulting in higher revenue generation.
- Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
- Increased customer satisfaction by providing personalized banking solutions and exceptional customer service.
- Engaged customers in needs-based conversations to identify opportunities and address banking plans and credit card needs.
Department Manager
Mcdonalds, PDI FOODS
Milford, PA
01.2019 - 03.2021
- Led crew scheduling, shift deployment, and labor control to keep restaurant.
- Monitored food safety, sanitation, and quality standards to ensure consistent McDonald's brand compliance.
- Coached crew members on service speed, customer care, and station procedures.
- Coordinated inventory ordering, stock rotation, and product availability to prevent service interruptions.
- Led crew scheduling, shift deployment, and labor control to maintain efficient restaurant operations.
- Resolved customer concerns promptly while protecting guest satisfaction and team performance.
- Trained new and existing employees on POS procedures, cash handling, and operational routines.
- Reviewed daily sales, labor, and productivity reports to support staffing and cost decisions.
- Improved team accountability through clear expectations, performance feedback, and workflow oversight.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Led a team of professionals to consistently achieve or exceed performance targets.
Shift Leader
Mcd Productions
Monticello, NY
06.2017 - 08.2019
- Supervised shift operations, maintaining workflow consistency and staff accountability.
- Coordinated daily schedules, assigning tasks to match production priorities.
- Monitored output quality, correcting issues before work advanced downstream.
- Trained new team members on procedures, safety expectations, and standards.
- Resolved on-shift delays, keeping production moving efficiently.
- Enforced safety protocols, reducing operational risk during active shifts.
- Communicated updates between teams, ensuring smooth handoffs and continuity.
- Reviewed inventory needs, escalating shortages to prevent production interruptions.
- Trained new employees and delegated daily tasks and responsibilities.
Assistant Store Manager
Burger King- First Food Services LLC
Warwick, NY
03.2014 - 01.2017
- Supervised daily restaurant operations, ensuring compliance with brand standards and service expectations.
- Trained and coached crew members on POS use, food safety, and customer service practices.
- Coordinated opening and closing procedures, maintaining readiness for smooth shift transitions.
- Resolved guest concerns promptly, preserving service quality and customer satisfaction.
- Scheduled and adjusted labor coverage to support business needs and operational efficiency.
- Audited cash handling, deposits, and register accuracy to maintain shrink control.
- Monitored inventory levels, reordered supplies, and supported accurate stock rotation.
- Supported restaurant management in staffing, performance follow-up, and process improvement initiatives.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA06-2021
Skills
- Performance coordination
- Cash handling proficiency
- Branch operations
- Consumer banking
- Fraud prevention
- Credit assessment
- Cash handling proficiency
- Branch performance coordination
Timeline
Retail Banker II
Woodforest Bank
03.2021 - 03.2024
Department Manager
Mcdonalds, PDI FOODS
01.2019 - 03.2021
Shift Leader
Mcd Productions
06.2017 - 08.2019
Assistant Store Manager
Burger King- First Food Services LLC
03.2014 - 01.2017
High School Diploma -
Penn Foster Career School