Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Hi, I’m
Antonio Souffrance
New York,NY
Summary
Overview
7
years of professional experience
Work History
TD Bank
Retail Banker II
08.2023 - Current
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Samsung
Lead Representative
10.2022 - 07.2023
Job overview
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Boosted brand awareness, implemented promotional campaigns, and employed sales tactics as part of territory development.
- Exceeded performance targets by consistently delivering high-quality work in a fast-paced environment.
- Led cross-functional teams to achieve project goals, fostering collaboration and communication among departments.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Created and managed project plans, timelines and budgets.
T-Mobile
Sales Expert
09.2021 - 10.2022
Job overview
- Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store
- Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to cutting-edge devices
- Approaching service and sales needs with composure, integrity and compassion
AHRC
Direct Support Professional
01.2019 - 04.2021
Job overview
- Build rapport with patients to establish trust and comfort
- Plan and assist with daily activities such as coordinating meal times, visitors, and participation in activities offered by facility
- Coordinated with other members of the Care Team to create care plans based on patient needs
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Education
Rowan College
Rowan College from Respiratory Health
01.2025
University Overview
- GPA: 3.8
Skills
- Leadership
- Fluent In Multiple Languages
- Records Management
- Team Leading
- Mentorship
- Performance reviewing
- Team motivation
- Retail operations management
- Business development
Languages
French
Native or Bilingual
Spanish
Native or Bilingual
Creole
Native or Bilingual
Timeline
Retail Banker II
TD Bank
08.2023 - Current
Lead Representative
Samsung
10.2022 - 07.2023
Sales Expert
T-Mobile
09.2021 - 10.2022
Direct Support Professional
AHRC
01.2019 - 04.2021
Rowan College
Rowan College from Respiratory Health